Tracking Your Order
You can check your order status online by signing into your account. If you are not a registered Equestrian Collections user, you can still check your order status by using your order number and zip code.
Looking for an update on your order, after our service hours? Try our NEW automated order response system. Check your order status 24 hours a day, 7 days a week by calling 1.877.872.4415.
Check Order Status
Where We Ship
Products ordered on Equestriancollections.com may be shipped to the 50 United States, Canada, APO/FPO addresses, the Virgin Islands, Puerto Rico, and Guam. Delivery restrictions may apply depending on location.
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Returning Products From Your Online Order
To return an item(s), simply follow the instructions on the Packing List included with your order. If you have any questions, please call us at 1.877.872.4415.
To review our entire return policy, please click here: Online Return Policy
Your Account
If you would like to revise your profile, change your password, or view order history, sign in to your account. Not a registered user? Take a moment to create a new account with Equestrian Collections. You can enjoy faster online ordering, receive special promotional offers, and much more.
Promotional Exclusions
Promotional shipping offers cannot be applied to orders being shipped via United States Postal Service or Expedited Air Service (Next Day or Second Day). All offers are while supplies last and may not be applied to other promotional offers or discounts, previous orders or to Business to Business orders.
Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Clippers, clipper blades, and certain other products are excluded from promotional discounts. All prices are subject to change without notice. We are not responsible for typographical errors.
Website Accessibility
EquestrianCollections.com strives to make our website accessible. EquestrianCollections.com is committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to comply with the accessibility guidelines in WCAG 2.0 AA. Further accessibility efforts are under way and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our web sites’ accessibility. Please call 1.877.872.4415 or submit an inquiry here.
