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Shipping Information: Saddle to return. How do I do that?

If the saddle that you have tried does not work for you or your horse and if you have followed the terms and conditions of the Limited Trial Program or the Test Ride Program, you will be able to return the saddle and purchase another, or return it for a refund.  Please follow the guidelines below for returning it to us:
 
  • Please make sure that the saddle is returned in the condition that it arrived to you.
  • Return it in the same box that it came in, ensuring that all the packaging is put around the saddle to protect it on its return journey back to us.
  • Follow the Return Authorization procedure that we have outlined to help you.
  • Please enclose all the necessary documentation and a reason for the return.
  • Saddles are valuable items... we suggest that you insure the saddle for its retail value.
  • We are not responsible for saddles that do not make it back to us.
  • Sent it back with a Signature Required.
  • We are not responsible for saddles that we have not signed a receipt for.

 
 

For questions or assistance, call (877) 872-4415

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