Frequently Asked Questions

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Customer Service

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Contact and Communication

  • Customer Care

    We're Horse People, too!
    Our Customer Care Department is staffed by experienced horse people.   All our Customer Care staff have ridden for years, own horses, love horses and are also on a mission... to give you a fabulous shopping experience with us. 

    When we bring on a new brand, our staff is trained on the products.  Additionally, they have  access to product information on the web, and in print to help them to answer any question you might have. 
    We have Customer Care staff who have experience in virtually all of the major equestrian disciplines.  If one of our staff can't answer your question, they may hand your call over to the staff member who knows and shows in your discipline. Because we're small and personal, we can make sure that the right person is addressing your issues. 
    Rest assured .. with Equestrian Collections, you will NEVER be forwarded to a sub-contracted "call center."  Our Customer Care Department is in-house and we like it that way.  We think you will too!   

  • Customer Feedback

    We Want to Hear from You!
    We love hearing from our customers, and endeavor to make your shopping experience as pleasant as possible.  Please feel free to provide feedback using the "Equestrian Collections Wants to Hear From You!" section at the bottom of the page.
    Also, we welcome you to email us at with any comments or suggestions.

  • Email us

    Customer Care eMail
    Please email us at: and we will forward your email to the correct person or department.
    Be sure to include your name, order number (if you have one), the specifics of your question/problem, and how you would like us to contact you.   

  • How do I contact you?

    Equestrian Collections Contact Information
    You can contact us as follows:

      • Toll Free Phone: (877) 872-4415
      • Local Phone:  (703) 365-0155
      • Fax: (703) 365-0330
    Mailing Address:
    Equestrian Collections
    10498 Colonel Ct, Ste 105
    Manassas, VA
    Warehouse Address (for returns):
    Equestrian Collections 
    Attn: Returns
    254 N. Cedar St.
    Hazelton, PA 18201


  • Toll Free Number

    Call Us Toll Free
    The Equestrian Collections' Toll Free telephone number is:
     (877) 872-4415.

  • Savvy Shopper E-mails

    The Equestrian Collections
    Savvy Shopper E-Mail Newsletter

    Join Equestrian Collections team of "Savvy Shoppers!" Each week Equestrian Collections Savvy Shopper E-Mails bring you helpful information about our products for horse, rider and farm. Learn about the science and technology behind the products; the design and fashion trends; and save money with weekly promotions.

    The Science Behind the Products

    Approximately every other week, we focus on the science behind the products that we use to care for our horses. Written by Sallie Hyman VMD, DACVIM, CVM, our staff veterinarian. Dr Hyman covers such topics as when is it too hot to work your horse; how do pain medication works; and what do you need to set up a foaling stall.

    This series has been tremendously well received and we are sure you will appreciate the knowledge Dr. Hyman brings.

    Fashion Focus

    Equestrian Collections offers you more rider product choices than any other equestrian website. Periodically, the Savvy Shopper focuses on the growing fashion side of equestrian apparel. We feature fun interviews with top equestrian designer, product selection guides, and previews of the hottest equestrian fashions.

    Get the Savvy Shopper and make sure you are the trendiest rider in the barn!

    Exclusive Coupons, Sales, and Closeout Notifications

    Here at Equestrian Collections, we are all horse people ourselves, so we know how expensive this sport can be! Every Friday, the Savvy Shopper brings you exclusive coupons, or links to special sales and closeouts on the site. Best of all? With Savvy Shopper, you'll be the first to know about our semi-annual 70% off Outlet Sales!

    Sign Up

    The Equestrian Collections' Savvy Shopper Emails
    were Featured on Horse Radio Network in August 2012!
    Product of the Week
    Listen to this Radio Testimonial
    brought to you by Horse Radio Network and Equestrian Collections.


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