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Product Lead Times: The ship time of your packages depends on the items you select. Because our complete inventory is well over 150,000 different products many of the items we offer for sale on our website are stored in locations across the US. When you place an order the items are ordered in from those locations, gathered together at our shipping warehouse in Pennsylvania, and then shipped to you. When you are shopping on Equestrian Collections, you will see a ship lead-time for each item listed right below the Add to Cart button. This ship lead-time is the approximate number of business days it takes a particular item to arrive here at the shipping location. The overall ship time for your order is governed by the item with the longest ship delay. However, we will not hold your order for longer than 5 business days before partial shipping it on to you. Delivery times to you will vary depending on where the package's destination is.
Coupons: Coupon Codes can come from various sources, such as emails, advertisements, mailings, etc. You may use only one coupon code per order. Please review our Third Party Website Disclaimer as, unfortunately, expired or invalid coupons may be listed on these sites. Feel free to contact Customer Service at 877-872-4415.Redeeming Gift Certificates: To redeem your gift certificate and apply it towards your Equestrian Collections order online, simply enter the gift certificate code on the shopping cart summary page.Payment Options: When ordering online, our payment options include all major credit cards, PayPal, Amazon Payments, Check or Money Order.Canadian Orders: All Canadian packages are pre-cleared by collecting duties and taxes as part of the check out process. We ship to Canada, typically, twice a week by pallet. For additional information please contact Customer Service.International Orders: For specific questions regarding international orders, shipping, or any other inquiries, please contact Customer Service by phone (703) 365 0155, Email or Live Chat.Cancelling an Order: If you need to cancel an order after completing check out, please contact Customer Service as soon as possible. Once the order is in transit a cancelation cannot be processed.Purchasing Gift Certificates: Gift Certificates may be purchased by contacting Customer Service at 877-872-4415 and can be mailed or emailed to you or the recipient.