Equestrian Collections 100% Satisfaction Guarantee
Equestrian Collections is committed to customer satisfaction. If you are not satisfied with your purchase, return the item to us and we will refund, replace, or credit you for it. We have faith in our products and want you to be happy with your purchase. We promise to deliver quality and value in every product we sell. If you are not 100% satisfied with your product under normal use and conditions, please let us know and we'll make it right.
Refunds will be processed within 30 days of receipt of your returned item. The refund will be of "like currency," i.e. if you pay with credit card, we will credit your card; if you pay via PayPal, we will credit your PayPal Account; if you pay with a check, we will refund you with a check by mail.
Refunds are for the purchase price, and applicable taxes of the merchandise only. Shipping charges are not included.
Please note: If you are returning used, defective merchandise, it must be cleaned before shipping. Dirty, or soiled, products will be not be accepted.
Return Policy Special Cases:
Equestrian Collections carries an enormous number and variety of equestrian products. Some of these products have legal, health, or other special considerations that preclude our ability to accept returns. We encourage you to consult with our Customer Service Representatives with any questions you have on the following categories of products:
DVDs, VHS, CDs:
Equestrian Collections is committed to following all International Copyright Laws and ending pirating of intellectual property. Due to International Copyright Law, open DVDs, VHS tapes, or CDs are not eligible for return. (Unopened products in their original packaging are, of course, full returnable)
Intimate Apparel and Health Care Products:
Equestrian Collections is always concerned about the health of our customers, their horses, and our employees. Open and/or expired supplements, or health care products, as well as all panties and body jewelry, are not eligible for return due to health concerns.
Because we are riders ourselves, we know that purchasing a new saddle is an important and often lengthy process. Please see our Saddle Return Policy and Trial Saddle Program. We are committed to helping you find the right saddle for you and your horse. Therefore, our 100% Satisfaction Guarantee applies to saddles, and we ask only that you carefully follow all of our specific instructions regarding trial and return shipping of saddles.
Custom or Semi-Custom Items:
Custom or Semi-Custom Items are made especially for you and are therefore not returnable, except for manufacturer's defect. Our Customer Service Representatives are always available to help you design your custom orders so that they will be just right for you and your horse.
International Orders:Horse Clothing and Blankets:
We gladly accept the return of International Orders. However, you will be responsible for any duty or taxes associated with the return shipment. Additionally, you must obtain an authorization prior to making an international return shipment to Equestrian Collections.
We realize that horse blankets can be difficult to fit, so we allow you to try the blanket on your horse and return it if it does not fit. However, we ask that the blanket be kept CLEAN while you are trying it. Dirty, soiled blankets, or blankets that do not have original tags attached, can not be returned. Also, if the blanket does not fit, DO NOT leave it on your horse. A poorly fitting blanket will tear, and will therefore be deemed ineligible for return. No horse blanket is completely indestructible!