There are speical, legal, and health related considerations that preclude warranties, or returns, on certain categories of products:
DVDs, VHS, CDs:
Equestrian
Collections is committed to following all International Copyright Laws
and ending pirating of intellectual property. Due to International
Copyright Law, open DVDs, VHS
tapes, or CDs are not eligible for return or exchange of any kind. (Unopened products in their
original packaging are, of course, full returnable)
Health Care Products:
Equestrian
Collections is always concerned about the health of our customers, and their horses. Open and/or expired supplements, or
health care products are not covered by warranty and can not be returned or exchanged. In particular, Equestrian Collections can not guarantee any results from equine supplements. We encourage you to consult your veterinarian when choosing supplements and other equine health products.
Intimate Apparel:
Due to health concerns, all intimate apparel and body
jewelry, are not eligible for return or exchange. Please consult with our Customer Service Representatives if you would like help with your selection prior to making your purchase.
Custom or Semi-Custom Items:
Custom
or Semi-Custom Items are made especially for you and are therefore not
returnable, or exchangeable, except for manufacturer's defect. Our Customer Service
Representatives are always available to help you design your custom
orders so that they will be just right for you and your horse.
International Orders: We gladly accept the return of International Orders. However, you will be responsible for any duty or taxes associated with the return shipment. Additionally, you must obtain an authorization prior to making an international return shipment to Equestrian Collections.
Outlet Items:Equestrian Collections Outlet items are one of kind closeout items that are sold at deep discounts. They are sold "as is" and are returnable for STORE CREDIT ONLY.
Horse Clothing and Blankets:
We realize that horse blankets can be
difficult to fit, so we allow you to try the blanket on your horse and
return it if it does not fit. However, we ask that the blanket be kept
CLEAN while you are trying it. Dirty, soiled blankets, or blankets that do not have original tags attached, can not be
returned. Also, if the blanket does not fit, DO NOT leave it on your
horse. A poorly fitting blanket will tear, and will therefore be deemed ineligible for return.