Frequently Asked Questions
- Order Status
- Payment Options
- Promotion Codes
- Return Policies
- What are your general return policies?
- How do I return an item?
- How long will it take to process?
- How will my money be credited to me?
- Footwear. Can I return it?
- Underwear. Can I return it?
- Custom items. Can I return them?
- Semi-Custom items. Can I return them?
- Saddles. Can I try out and return them?
- International Order. Can I return it?
- Outlet Items. Can I return them?
- Horse Blankets. Can I return them?
- Equestrian Collections Warranty
- Why did I get a Store Credit?
- Shipping Information
- What is 1-Way & 2-Way Premium Shipping?
- How are shipping rates calculated?
- Do you ship internationally?
- What are the international rates?
- What are the Canada shipping rates?
- What is rate for Australia/Indonesia?
- What is rate for Asia?
- What is the rate for Europe?
- What is the rate for Middle East?
- What is Rate for Scandinavia & Spain?
- What is the rate for the Caribbean?
- What is the rate to India and Pakistan?
- What is the rate to Korea?
- What is the rate for South America?
- What is the rate for Mexico?
- What is rate for South Africa?
- What is rate for Russia/ Eastern Europe
- What is $200 Free Shipping All About?
- Can I have multiple shipping addresses?
- When will I receive my order?
- Can I expedite a shipment?
- Footwear to return. How do I do that?
- Saddle to return. How do I do that?
- How do I change my shipping address?
- When should I insure my package?
- I won't be home when my package arrives?
- What is a default shipping address?
- Where will my package ship from?
- What about Insurance?
- Are there any customs & duty involved?
- What are Free Shipping Products?
- What is Express Shopping?
- Can I track my order on line?
- Do I need to create an account to order?
- How do I order?
- How do I add items to my cart?
- How can I remove an item?
- How do I check out?
- Is the ordering process secure?
- What about shipping?
- What about taxes?
- What guarantees do you have?
- What payment methods to you accept?
- When will my order arrive?
- What is Express Shopping?
- What are Blowout Products?
- How does the Myler Bit Rental Work?
- How do I edit my Credit Card?
- Credit Card Problems?
- Contact and Communication
- Recalls and Disclaimers
- Ways to Save
- EC Auctions
- Specials and Coupons
- Fundraising and Sponsorship
More About Equestrian Collections
- About Us
- About our website
- About our products
- About our brands
- About our customers
- Interested in Being One of Our Vendors?
Privacy and Security
- Your Privacy
- Your Security
- Children's Guidelines
Mount Up to Rewards
- Rewards for You
- About Mount Up to Rewards
Tips and Helpful Hints
- Tips for the Rider
- Choosing an Equestrian Sports Bra
- Boots, Boots, Boots - Which to Choose?!
- Riding Helmets & Safety Equipment
- Tips for Choosing a Winter Jacket
- Choosing Schooling Breeches
- Gifts for Your Trainer
- Fall Fashion Season!
- Getting Started: Equipment for Beginners
- About Full Seat Breeches
- Safety Tips for Hunting Season
- What to Wear to Your First Show!
- A-Circuit Trends on a Budget
- Made in the USA
- Fire Safety - Mitigation and Evacuation
- Your Fall Equestrian To-Do List
- Equestrian Undergarments
- Equestrian Fitness
- Tips for Horse
- Ask the Vet, Sallie S. Hyman VMD, DACVIM
- What do I do for an Equine Runny Nose?
- How do I Handle a Vaccine Reaction?
- What About Joint Supplements?
- How Hot is too Hot?
- Barn Biosecurity. Why it matters!
- Thrush. What is it? How do I treat it?
- Equine First Aid. What do I Need?
- Grazing Muzzles and Metabolic Syndrome
- Shoo Fly! Horses vs. Flies ...
- Equine Vital Signs. What's Normal?
- Sheath and Udder Cleaning
- Cribbing. How Do I Make it Stop?
- Saddle Pads. What Kind Should I Buy?
- Trailering 101
- Saddle Fitting
- To Blanket or Not to Blanket
- Equine Vaccination Basics
- Equine Leg Protection
- Mini Horse Health
- Equine Dental Health
- Stable Vices
- The Prepurchase Examination
- Foals: What to Watch For
- Pain Management
- Draft Horses
- Hay Basics
- Barn Safety
- Calming Supplements
- Cold Weather Riding
- Equine Hoof Abscesses
- Bute and Banamine
- Equine Internal Parasites
- Equine Endurance and Electrolytes
- Burn Injuries
- West Nile
- Cold Weather Care
- Cold Weather Care for the Senior Horse
- Equine Rhinitis Virus
- Equine Ulcers
- Rain Rot
- Fall Hazards: Red Maple Leaf Toxicity
- 2013 AAEP Convention
- "Heaves" What is it?
- Lyme Disease
- Fashion Focus
Super Sponsorship Affiliate Program
- Become a Super Sponsorship Affiliate
- Successful Sponsorship Affiliates are...
- Equestrian Non-Profits
- Equestrian Interest Portals
- Equestrian Community Sites
- Equestrian Dating Sites
- Equestrian Travel Sites
- Boarding & Training Barns
- Equestrian Content & Information Sites
- Equestrian Organization Sites - 1 level
- Equestrian Organization Sites - Multi
- Equestrian Clubs
- Horse Show Sites
- Equestrian Consumer Shows
- Equestrian Directories
- Equestrian Services Sites
- Equestrian College Sites
- How the Program Works for You...
- The Power of Super Sponsorship
- Monthly Payments
- Participation is Easy & Free
- Equestrian Collections Gives
- Eco-Conscious Products
- Save Trees - No Catalogs
Troxel Safety Resource Center
Tips for the Rider: Fire Safety - Mitigation and Evacuation
When Wildfire Strikes
We were lucky. My home was spared, and my family, pets and horse are all safe. What did I learn? First, that people can be incredibly generous. Friends offered stalls and meals; complete strangers brought truckloads full of hay; hotels waved pet policies so we could keep our small animals with us. Firefighters, military, and utility workers came from all over the country to help. Ultimately, we all learned that there are forces of nature that are bigger than we are. The firestorm that hit Colorado Springs on June 26th was approximately 2000 degrees and moving at 65 mph. Once that heads in your direction, there is nothing you can do except get out! There are, however, a lot of things you can do to prepare yourself and your horses for the possibility.
- · Remove tree limbs and brush adjacent to buildings at least ten feet
- · Remove “ladder fuels” (dry brush under trees that connects to lower limbs). Clear the brush, remove lower limbs.
- · Create separation between tree stands of at least ten feet
- · Remove all dead and diseased timber and vegetation
- · No wood shake roofs of any kind!
- · Store hay separate from other buildings, and well away from horses.
Long Term Planning:
Sign up for Reverse 911 – EVERYONE should sign up for reverse 911 and emergency alerts. Check with your county emergency agency to find out how to register your phone and address to get alert messages to your cell phone.
Make a Communication Plan - One of the biggest issues we had was communication. In a large boarding facility, it takes too long to individually call owners. Texting may be a better route. But be aware - cell service of any kind may not be reliable. On June 26th, the system is Colorado Springs was so overwhelmed that thousands of calls and messages were dropped. Everyone needs to be personally responsible and keep an eye on the situation. Realize that you may not get a call or warning.
Plan an Evacuation Location - Livestock evacuation centers are generally set up at large venues like fair grounds and show facilities. However, having a prearranged back up option is a good idea. Make sure it is located well away from your barn; you don’t want to head to a nearby barn only to have to evacuate from there too!Create a Parking and Loading Plan - Multiple trailers going in and out creates chaos! Imagine the worst horse show parking you have ever seen, and then add stress, smoke, panicked owners, and the occasional water drop helicopter flying over. Designate one loading area, with clear in and out driving lanes. Assign someone the job of directing traffic.
Manage Trailers and Transportation:
Count Trailer Slots - If you don’t have enough trailer slots for all the horses on your property, consider recruiting potential drivers/rigs from other barns. Don’t depend on your immediate neighbors!! They are probably evacuating too. Do not plan on making repeat trips. Once you are out, you may not be allowed back in.
Check Trailer Maintenance - We realized we had a low tire just as we were hooking up the trailer. We were able to stop at a service station on the way out, but if that tire had been flat, we would have had a serious issue. Another boarder had an expired trailer license. Simple things easily fixed ahead of time.
Trailer Train Every Horse on your Property (and load them occasionally to practice) - This cannot be stressed enough! Even your most reliable loaders will probably be stressed and anxious; this is NOT the time to trailer train horses.
What to Take with You:
Have Halters and Identification. Every horse on the property should have a breakaway halter with identification and a lead line. You can order customized halters with owner’s name and phone directly on the halter.
Have a First Aid Kit - Be sure to take basic equine first aid supplies. There is a good chance horses being evacuated will be in contact with strange horses. There will be bumps, bruises, bites and cuts. Someone should also be responsible for basic health information paperwork, any equine insurance, and Coggins for all horses. Make sure to have your vet and farrier's phone numbers.
Take Hay if you can - Large evacuations will stress the local hay supply. Unless hay travels with evacuated horses, there may not be enough hay in the local area for immediate needs. It will take a few days for large hay shipments to come in.
- Company Info
- About Equestrian Collections
- About our Website
- 100% Satisfaction Guarantee
- Customer Testimonials
- Rewards Program
- Join the Mount Up to Rewards Program
- Rewards for You
- Affiliate Program
- Become an Equestrian Collections Affiliate
- Sponsorships & Fundraising
- My Account
- Order Tracking
- Returns and Exchanges
- Shipping Info
- We Care
- Eco-Conscious Products
- No Paper Catalogs - Save Trees