Frequently Asked Questions

More About Equestrian Collections

Privacy and Security

Mount Up to Rewards

Tips and Helpful Hints

Super Sponsorship Affiliate Program

Customer Service

We Care

Troxel Safety Resource Center

Training Center

Your Privacy

  • Use of Cookies

    We do use internal cookies that help you navigate more intuitively through our site and allow you to return to your order at a later time without having to start over. Web browsers automatically accept cookies. To experience some of the more advanced features of the website and to enhance your shopping experience with us, you need to enable cookies, please see the “enabling Cookies” section below.

    Enabling Cookies

    Our website will function best if you have your cookies enabled. To enable your cookies, follow the steps below for your internet browser:

    AOL:
    — On the AOL Settings menu, click Preferences.
    — Click Internet Properties (WWW).
    — Follow Instructions for the appropriate browser below

    Netscape Navigator/Communicator Version 6.x:
    — Go to "Tasks" in the menu bar and select "Privacy & Security"
    — Select "Cookie Manager" -
    — Select "Unblock Cookies from This Site"

    Microsoft Internet Explorer Version 5.x:
    —Go to "Tools" in the menu bar and select "Internet Options"
    —Click the Security tab.
    —Click Custom Level.
    —In the Cookies section, select Enable, then click OK.
    —Click Yes.
    —Click OK to close the Internet Properties window.
    —Click the X in the upper right corner to close the Preferences window.

    Microsoft Internet Explorer version 6.x:
    —Go to "Tools" in the menu bar and select "Internet Options"
    —Click the Privacy tab, and then click Advanced.
    —Click Override default settings, and then specify how you want Internet Explorer to handle cookies from first-party Web sites and third-party Web sites (a Web site other than the one you are currently viewing).
    — To specify that you want Internet Explorer to always allow cookies to be saved on your computer, click Accept.
    — If you want Internet Explorer to always allow session cookies (cookies that will be deleted from your computer when you close Internet Explorer) to be saved on your computer, click Always allow session cookies. -
    — Click OK to close the Internet Properties window.
    — Click the X in the upper right corner to close the Preferences window.
    — You can also use the slider on the Privacy tab of the Internet Properties window to adjust your cookie settings. Moving the slider up blocks more cookies, while moving the slider down allows more cookies to be saved to your computer.

    If you are still having difficulties please give us a call at 1-877-872-4415and we will be happy to help.

    Optional Phone Ordering

    If you are still unsure about placing your order online, you may place your order over the phone toll free 1(877) 872-4415 or fax 1(703) 365-0330 during customer service hours: Monday through Friday from 8:30 a.m. - 5:30 p.m. EST.



  • Details of our Privacy Policy

     
    Equestrian Collections Privacy Policy
     
    As a visitor to the Equestrian Collections website, you can decide what information you want us to have. As you browse our site, we collect information about how you are navigating through our site, so that we can predict where you will want to go next. We recognize that your time is valuable, so we try to always move you forward through the shopping process, without having you return to set pages that would be repetitive for you and take up your time.

    Information is explicitly requested from you as a customer and collected only with your permission: when creating an account, signing up for your wishlist/registry, placing an order or saving a cart, and when registering for e-mail offers. All this information serves to enhance your shopping experience with us and none of the information provided to us online is ever sold or rented.

    If you were an 1824 catalog customer, or if you have requested a printed catalog, your information will become a part of our mailing list. We have never made this list available for exchange, rent or sale.
     
    If you are an Equestrian Collections or 1824 customer and do not wish to receive mail or emailings, please follow the guidelines provided in the Choice / Opt Out section.


  • Opt-In, Opt-Out

    If you have requested a free catalog, have registered, or ordered online, you do not need to be concerned about having your information shared. If you would like to be taken off our email list, there is always the option to do so made available when we send an email to you. You can also send us a request to be taken of our list by emailing us at:

    customerservice@equestriancollections.com

    By mail:
    Equestrian Collections
    10498 Colonel Ct. Ste 105
    Manassas, Virginia 20110

    By phone: 1(877) 872-4415 By Fax: 1(703) 365-0330
    Corrections

    If you need to update or correct information which you have provided to us, please contact us at: customerservice@equestriancollections.com, or by phone or fax, as above.


 
 

For questions or assistance, call (877) 872-4415

© 2014 EQUESTRIAN COLLECTIONS.COM. All Rights Reserved.