Frequently Asked Questions
Order Status
- How do I check the status of my order?
- How do I cancel an order?
- How do I correct an error on my order?
- My order never arrived, what do I do?
Payment Options
- Can I have multiple billing addresses?
- How will my charges appear on my card?
- When will my credit card be charged?
- What are my payment options?
- How does the Paypal payment option work?
- How do I use a Store Credit?
- How do I Edit my Credit Card?
- What is "Bill Me Later"?
Promotion Codes
- How do I use a promotion code?
- Can I use more than one on an order?
Registration
- What are the benefits of registration?
- Can I place orders without registering?
- My password? I am a new customer
- My password? I am a Rewards Shopper
- I forgot my password, what do I do?
- How do I update my personal information?
Return Policies
- What are your general return policies?
- How do I return an item?
- How long will it take to process?
- How will my money be credited to me?
- Footwear. Can I return it?
- Underwear. Can I return it?
- Custom items. Can I return them?
- Semi-Custom items. Can I return them?
- Saddles. Can I try out and return them?
- International Order. Can I return it?
- Outlet Items. Can I return them?
- Horse Blankets. Can I return them?
- Equestrian Collections Warranty
- Why did I get a Store Credit?
Shipping Information
- What is the Free Shipping Program?
- What are the standard shipping rates?
- What are the Canada shipping rates?
- Do you ship internationally?
- What are the international rates?
- Can I have multiple shipping addresses?
- When will I receive my order?
- Can I expedite a shipment?
- Footwear to return. How do I do that?
- Saddle to return. How do I do that?
- How do I change my shipping address?
- When should I insure my package?
- I won't be home when my package arrives?
- What is a default shipping address?
- Where will my package ship from?
- How are shipping rates calculated?
- What about Insurance?
- Are there any customs & duty involved?
- What are Free Shipping Products?
Ordering
- Can I track my order on line?
- Do I need to create an account to order?
- How do I order?
- How do I add items to my cart?
- How can I remove an item?
- How do I check out?
- Is the ordering process secure?
- What about shipping?
- What about taxes?
- What guarantees do you have?
- What payment methods to you accept?
- When will my order arrive?
- What is Express Shopping?
- What are Blowout Products?
- How does the Myler Bit Rental Work?
- How do I edit my Credit Card?
- Credit Card Problems?
E-Catalog
- How do I navigate the E-Catalog?
- How do I use the Zoom?
- How do I use the Features?
Contact and Communication
- Customer Care
- Customer Feedback
- Email us
- How do I contact you?
- Toll Free Number
- Savvy Shopper E-mails
Terms of Use
- Pricing and Missprints
- Copyright
- Images
- Pricing Policies
Recalls and Disclaimers
- Happy Mouth Bit Recall
Ways to Save
- Price Match Promise
- Savvy Shopper Sales and Coupons
- Free Shipping Program
- Rewards Program
More About Equestrian Collections
About Us
- History
- About Equestrian Collections
- About our staff
- 1824 Specialty Sizes
About our website
- Why Equestrian Collections?
- Where is the Website?
- Why Collections?
- Why Departments?
- Why Ladies, Men & Young Riders?
- Why Disciplines?
- How do I use your navigation?
- Why can I sort so many ways?
- Why are your images so big?
- Why so many images?
- Pricing
About our products
- How many products do you have?
- How are they chosen?
- Why so many choices?
About our brands
- How many brands do you carry?
About our customers
- Tell Us About You!
- It's all about YOU!
Interested in Being One of Our Vendors?
- Tell Us About Your Products ...
Privacy and Security
Your Privacy
- Use of Cookies
- Details of our Privacy Policy
- Opt-In, Opt-Out
Your Security
- Questions about our Security Policies?
Children's Guidelines
- Our policy for Children under 13
Mount Up to Rewards
Rewards for You
- What benefits do I receive?
About Mount Up to Rewards
- What is Mount Up to Rewards?
- Is this attached to a Credit Card?
Tips and Helpful Hints
Tips for the Rider
- Choosing an Equestrian Sports Bra
- Boots, Boots, Boots - Which to Choose?!
- Riding Helmets & Safety Equipment
- Tips for Choosing a Winter Jacket
- Choosing Schooling Breeches
- Gifts for Your Trainer
- Fall Fashion Season!
- Getting Started: Equipment for Beginners
- About Full Seat Breeches
- Safety Tips for Hunting Season
- What to Wear to Your First Show!
- A-Circuit Trends on a Budget
- Made in the USA
- Fire Safety - Mitigation and Evacuation
- Your Fall Equestrian To-Do List
- Equestrian Undergarments
- Equestrian Fitness
Tips for Horse
- Flash and Drop Nose Bands - Which?
- Do I need a Horse Sheet or Blanket?
- Choosing the Right Horse Blanket
- How to Fit a Grazing Muzzle
- Bathing Your Horse
- Prep Your New Leather Tack
- Bitless Bridles
- Innovative Horse Health Care Products
- Caring for Your Horse Blankets
- How to Shop for a Turnout Blanket
Ask the Vet, Sallie S. Hyman VMD, DACVIM
- What do I do for an Equine Runny Nose?
- How do I Handle a Vaccine Reaction?
- What About Joint Supplements?
- How Hot is too Hot?
- Barn Biosecurity. Why it matters!
- Thrush. What is it? How do I treat it?
- Equine First Aid. What do I Need?
- Grazing Muzzles and Metabolic Syndrome
- Shoo Fly! Horses vs. Flies ...
- Equine Vital Signs. What's Normal?
- Sheath and Udder Cleaning
- Cribbing. How Do I Make it Stop?
- Saddle Pads. What Kind Should I Buy?
- Trailering 101
- Saddle Fitting
- To Blanket or Not to Blanket
- Equine Vaccination Basics
- Equine Leg Protection
- Mini Horse Health
- Equine Dental Health
- Stable Vices
- The Prepurchase Examination
- Foaling
- Pain Management
- Draft Horses
- Hay Basics
- Barn Safety
- Calming Supplements
- Cold Weather Riding
- Equine Hoof Abscesses
- Bute and Banamine
- Equine Internal Parasites
- Equine Endurance and Electrolytes
- Burn Injuries
- West Nile
- Cold Weather Care
- Cold Weather Care for the Senior Horse
- Equine Rhinitis Virus
- Equine Ulcers
- Rain Rot
Fashion Focus
- An Interveiw with Laura Romfh
- An Interveiw with Kelly Herd
- An Interview with Goode Rider
- An Interview with Laurie Sharma
- An Interview with Kerri Sengstaken
- Interview with Bob Bitzer
- An Interview with Timmy Sharma
Super Sponsorship Affiliate Program
Become a Super Sponsorship Affiliate
- About the Super Sponsorship Program
Successful Sponsorship Affiliates are...
- Equestrian Non-Profits
- Equestrian Interest Portals
- Equestrian Community Sites
- Equestrian Dating Sites
- Equestrian Travel Sites
- Boarding & Training Barns
- Equestrian Content & Information Sites
- Equestrian Organization Sites - 1 level
- Equestrian Organization Sites - Multi
- Equestrian Clubs
- Horse Show Sites
- Equestrian Consumer Shows
- Equestrian Directories
- Equestrian Services Sites
- Equestrian College Sites
How the Program Works for You...
- 2-Tier Program plus Referral Fee
The Power of Super Sponsorship
- For Organizations with Regions
Monthly Payments
- Trusted 3rd Party Management
Participation is Easy & Free
- On Line Application
Customer Service
Customer Testimonials
- Thank you for your appreciation
- Product Reviews
We Care
Equestrian Collections Gives
- Mount Up to Rewards
- Customer Rewards
Eco-Conscious Products
- For Horse
- For Rider
- For Barn
Save Trees - No Catalogs
- Facts on Catalogs
- Ecatalogs
Training Center
Top Trainers on Equestrian Collections
- Live Chat with Heather Blitz!

About our website: Where is the Website?

Many people ask us where we are? Well, physically we are in Manassas, Virgina which IS outside of Washington, DC. All of our Customer Care, Marketing and Fulfillment is done from here.

Virtually, we are on servers at the best and most secure professional hosting company in the country. Our servers are cared for, maintained and protected 24/7/365... so while Manassas may sleep, our website never does.