• Frequently Asked Questions
• Order Status
  • How do I check the status of my order?
  • How do I cancel an order?
  • How do I correct an error on my order?
  • My order never arrived, what do I do?
• Payment Options
  • Can I have multiple billing addresses?
  • How will my charges appear on my card?
  • When will my credit card be charged?
  • What are my payment options?
  • How does Layaway work?
• Promotion Codes
  • How do I use a promotion code?
  • Can I use more than one on an order?
• Registration
  • What are the benefits of registration?
  • Can I place orders without registering?
  • My password? I am a new customer
  • My password? I am a Rewards Shopper
  • I forgot my password, what do I do?
  • How do I update my personal information?
• Return Policies
  • What is your saddle return policy?
  • How do I return an item?
  • How long will it take to process?
  • How will my money be credited to me?
  • What is your saddle try-out policy?
  • What are your general return policies?
  • Footwear. Can I return it?
  • Underwear. Can I return it?
  • Custom items. Can I return them?
  • Semi-Custom items. Can I return them?
• Shipping Information
  • What are the standard shipping rates?
  • What are the Canada shipping rates?
  • Do you ship internationally?
  • What are the international rates?
  • Can I have multiple shipping addresses?
  • When will I receive my order?
  • Can I expedite a shipment?
  • Footwear to return. How do I do that?
  • Saddle to return. How do I do that?
  • How do I change my shipping address?
  • When should I insure my package?
  • I won't be home when my package arrives?
  • What is a default shipping address?
  • Where will my package ship from?
  • How are shipping rates calculated?
  • What about Insurance?
  • Are there any customs & duty involved?
  • What are Free Shipping Products?
• Ordering
  • Can I track my order on line?
  • Do I need to create an account to order?
  • How do I order?
  • How do I add items to my cart?
  • How can I remove an item?
  • How do I check out?
  • Is the ordering process secure?
  • What about shipping?
  • What about taxes?
  • What guarantees do you have?
  • What payment methods to you accept?
  • When will my order arrive?
  • What is Express Shopping?
  • What are Blowout Products?
  • How does the Myler Bit Rental Work?
• E-Catalog
  • How do I navigate the E-Catalog?
  • How do I use the Zoom?
  • How do I use the Features?
• Contact Us
  • Customer Care
  • Customer Feedback
  • Email us
  • How do I contact you?
  • Toll Free Number
• Terms of Use
  • Pricing and Missprints
  • Copyright
  • Images
• More About Equestrian Collections
• About Us
  • History
  • Our Mission Statement
  • About our staff
  • 1824 Specialty Sizes
• About our website
  • Why Equestrian Collections?
  • Where is the Website?
  • Why Collections?
  • Why Departments?
  • Why Ladies, Men & Young Riders?
  • Why Disciplines?
  • How do I use your navigation?
  • Why can I sort so many ways?
  • Why are your images so big?
  • Why so many images?
  • Pricing
• About our products
  • How many products do you have?
  • How are they chosen?
  • Why so many choices?
• About our brands
  • How many brands do you carry?
• About our customers
  • It's all about YOU!
• Privacy and Security
• Your Privacy
  • Use of Cookies
  • Details of our Privacy Policy
  • Opt-In, Opt-Out
• Your Security
  • Questions about our Security Policies?
• Children's Guidelines
  • Our policy for Children under 13
• Mount Up to Rewards
• Rewards for You
  • What benefits do I receive?
• Rewards for Your Horse
  • What benefit do I get for my horse?
• About Mount Up to Rewards
  • What is Mount Up to Rewards?
  • Is this attached to a Credit Card?
• Rewards for Organizations
  • How do I select a beneficiary?
• Participating Organizations
  • NARHA
  • USDF
  • USPC
• Sweepstakes
  • Terms and Conditions
• Tips on Product Selection
• Tips for the Rider
  • Choosing Schooling Breeches
  • About Full Seat Breeches
  • Choosing an Equestrian Sports Bra
  • Field or Dress Boots? Which to Choose
  • Riding Helmets & Safety Equipment
• Tips for Horse
  • Flash and Drop Nose Bands - Which?
• Super Sponsorship Affiliate Program
• Become a Super Sponsorship Affiliate
  • About the Super Sponsorship Program
• Successful Sponsorship Affiliates are...
  • Equestrian Non-Profits
  • Equestrian Interest Portals
  • Equestrian Community Sites
  • Equestrian Dating Sites
  • Equestrian Travel Sites
  • Boarding & Training Barns
  • Equestrian Content & Information Sites
  • Equestrian Organization Sites - 1 level
  • Equestrian Organization Sites - Multi
  • Equestrian Clubs
  • Horse Show Sites
  • Equestrian Consumer Shows
  • Equestrian Directories
  • Equestrian Services Sites
  • Equestrian College Sites
• How the Program Works for You...
  • 2-Tier Program plus Referral Fee
• The Power of Super Sponsorship
  • For Organizations with Regions
• Monthly Payments
  • Trusted 3rd Party Management
• Participation is Easy & Free
  • On Line Application
• We Care
• Equestrian Collections Gives
  • Mount Up to Rewards
  • Customer Rewards
• Eco-Conscious Products
  • For Horse
  • For Rider
  • For Barn
• Save Trees - No Catalogs
  • Facts on Catalogs
  • Ecatalogs
• Equestrian Collections Classifieds
• About Equestrian Collections Classifieds
  • General Information
  • Powered by Equine.com
  • Classifieds Customer Service
  • Classifieds Shopping Cart
• Advantages
  • Traffic
  • Qualified Viewers
  • Marketing
• Troxel Safety Resource Center
• About Horse Sports and Helmet Safety
  • Troxel Safety Resource Center

About Us: About our staff

The staff at Equestrian Collections are all riders and horse-lovers.   Our Customer Care Department is staffed with experienced riders and horse owners.   They bring an incredible amount of joint experience to their conversations with our customers.

If they do get an occasional question that stumps them, we also have the resources of several industry experts to help you make the best choices for you and your horse.