Return Policies: What are your general return policies?

 
Our Guarantee:
 
If you're not satisfied with your purchase for any reason, you may return any unworn items for a refund or store credit, subject to the terms below.
 
  • All sales of opened hosiery, panties, and closeout merchandise are final and no returns will be accepted. Please be sure you choose the correct size and color when purchasing these items.
  • We will not accept the return of "Intimate Wear" once it has been worn. We strictly adhere to this law and will not accept any worn items.
  • When you receive your merchandise please take a moment to inspect the garment for damages, size, and color. For the health and safety of our employees, returns of worn items will not be accepted.
  • Wigs and hair pieces are a final sale and can not be returned.
  • We will not accept the return of body jewelry once it has been worn for health reasons.
  • We understand that it is important to you that make-up and skin care items be preserved in their original packaging. Our guarantee to you is that no container has been opened, for any reason whatsoever, prior to our shipping the product to you.   To ensure this for you and each of our customers, make-up and skin care items are non-returnable.
  • DVD/VHS returns must be unopened and still in their plastic wrap. We can not accept returns on opened DVD/VHS due to International copyright laws.
  • Outlet items are returned for store credit only.
  • Returns that smell of perfumes or smoke or have been exposed to animals and pet hair will not be accepted for return.
  • We require a Return Authorization Form for Saddles.  In order to get authorization for a saddle return, we must be notified within 14 days of receipt of merchandise. Contact us for a Return Authorization number (RA#) before returning the product. Returns without RA#'s will be refused. Test Ride Saddle have their own RA policy which is addressed under Saddle Return Policy.
  • Returns must be made within 30 days of the date on the Invoice and be accompanied by a copy of your original Invoice and with all tags intact for full credit. The items must be unworn, unused, and unwashed, with all tags and labels intact, and in original condition. Items not returned in original condition will be subject to up to 20% restocking fee.
  • We will credit your credit card, credit your PayPal Account or send you a check for the amount of the merchandise only. We cannot refund shipping charges or gift wrap charges.
  • We are alway happy to offer sales pricing on various items.  However, if you need to return an item that was purchased at a sales price- the replacement item may not be available at the same discount pricing.

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