Frequently Asked Questions

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Shipping Information: When will I receive my order?

Standard Shipping - If every item in your order is in stock and you select Standard Shipping, your order will be shipped within 5 - 10 business days.

Special Delivery Options - Please check with us on the availability of Express Shipping options. Please email Customer Service at customerservice@equestriancollections.com or call Toll Free (877) 872-4415.

Canadian Orders - Please add $10.00 to the shipping and handling fees above. All orders must be paid in U.S. funds by international Money Order or Credit Card. Customers are responsible for all duties and taxes. We cannot guarantee a fixed delivery time for Canadian orders, as delays in Canadian Customs are beyond our control.

Foreign Orders- All orders must be paid in U.S. funds by international Money Order or Wire Transfer. Customers are responsible for all duties and taxes.  Delivery times to overseas countries are influenced by Customs clearance.   Delivery can be 2-6 weeks depending on the type of delivery you choose.
 
International Shipping Restrictions - Unfortunately, due to certain trademark, labeling, product content and government embargo restrictions, we are unable to ship all products to all countries. If your country is not in our drop down country box, we are not currently able to ship to your country.

Orders that come in over weekends and holidays are processed the next business day. We will notify you if one of your items is not available and offer alternative suggestions. Please check your e-mail.

Requests for expedited shipping will be processed on the following business day. For example, an order placed on Monday would be processed on Tuesday and arrive Thursday if shipped 2nd Business Day.

Please note that all UPS packages are shipped with no signature required. If you would like to require a signature on your UPS package please call us toll free (877) 872-4415 after you place your order. The signature required option is available for an additional $5.00

Expedited shipping is available to street addresses only. Orders going to P.O. Boxes will be shipped via Priority Mail.

Priority Mail may arrive just as quickly as expedited shipping but delivery times are not guaranteed. Orders shipped via 2 Business Day, and Next Business Day are guaranteed, except under the following circumstances:

If a delivery attempt is made on the scheduled delivery day, but nobody is present to receive the package.

Delays due to bad weather or other reasons outside the control of USPS or UPS.

If we notify you of an out of stock item and you do not respond in a timely manner.

Incorrect shipping address information entered when you placed your order. Redelivery of a package where you have given us incorrect shipping information or a partial address will result in a $10.00 redelivery fee.

 
 

For questions or assistance, call (877) 872-4415

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