Frequently Asked Questions
- Order Status
- Payment Options
- Promotion Codes
- Return Policies
- What are your general return policies?
- How do I return an item?
- How long will it take to process?
- How will my money be credited to me?
- Footwear. Can I return it?
- Underwear. Can I return it?
- Custom items. Can I return them?
- Semi-Custom items. Can I return them?
- Saddles. Can I try out and return them?
- International Order. Can I return it?
- Outlet Items. Can I return them?
- Horse Blankets. Can I return them?
- Equestrian Collections Warranty
- Why did I get a Store Credit?
- Shipping Information
- What is the $99 Free Shipping All About?
- What is the 1-Way & 2-Way Free Shipping?
- What are the standard shipping rates?
- What are the Canada shipping rates?
- Do you ship internationally?
- What are the international rates?
- Can I have multiple shipping addresses?
- When will I receive my order?
- Can I expedite a shipment?
- Footwear to return. How do I do that?
- Saddle to return. How do I do that?
- How do I change my shipping address?
- When should I insure my package?
- I won't be home when my package arrives?
- What is a default shipping address?
- Where will my package ship from?
- How are shipping rates calculated?
- What about Insurance?
- Are there any customs & duty involved?
- What are Free Shipping Products?
- What is Bongo International?
- What is Express Shopping?
- Can I track my order on line?
- Do I need to create an account to order?
- How do I order?
- How do I add items to my cart?
- How can I remove an item?
- How do I check out?
- Is the ordering process secure?
- What about shipping?
- What about taxes?
- What guarantees do you have?
- What payment methods to you accept?
- When will my order arrive?
- What is Express Shopping?
- What are Blowout Products?
- How does the Myler Bit Rental Work?
- How do I edit my Credit Card?
- Credit Card Problems?
- Contact and Communication
- Recalls and Disclaimers
- Ways to Save
- EC Auctions
- Rambo Trade In 2013
More About Equestrian Collections
- About Us
- About our website
- About our products
- About our brands
- About our customers
- Interested in Being One of Our Vendors?
Privacy and Security
- Your Privacy
- Your Security
- Children's Guidelines
Mount Up to Rewards
- Rewards for You
- About Mount Up to Rewards
Tips and Helpful Hints
- Tips for the Rider
- Choosing an Equestrian Sports Bra
- Boots, Boots, Boots - Which to Choose?!
- Riding Helmets & Safety Equipment
- Tips for Choosing a Winter Jacket
- Choosing Schooling Breeches
- Gifts for Your Trainer
- Fall Fashion Season!
- Getting Started: Equipment for Beginners
- About Full Seat Breeches
- Safety Tips for Hunting Season
- What to Wear to Your First Show!
- A-Circuit Trends on a Budget
- Made in the USA
- Fire Safety - Mitigation and Evacuation
- Your Fall Equestrian To-Do List
- Equestrian Undergarments
- Equestrian Fitness
- Tips for Horse
- Ask the Vet, Sallie S. Hyman VMD, DACVIM
- What do I do for an Equine Runny Nose?
- How do I Handle a Vaccine Reaction?
- What About Joint Supplements?
- How Hot is too Hot?
- Barn Biosecurity. Why it matters!
- Thrush. What is it? How do I treat it?
- Equine First Aid. What do I Need?
- Grazing Muzzles and Metabolic Syndrome
- Shoo Fly! Horses vs. Flies ...
- Equine Vital Signs. What's Normal?
- Sheath and Udder Cleaning
- Cribbing. How Do I Make it Stop?
- Saddle Pads. What Kind Should I Buy?
- Trailering 101
- Saddle Fitting
- To Blanket or Not to Blanket
- Equine Vaccination Basics
- Equine Leg Protection
- Mini Horse Health
- Equine Dental Health
- Stable Vices
- The Prepurchase Examination
- Pain Management
- Draft Horses
- Hay Basics
- Barn Safety
- Calming Supplements
- Cold Weather Riding
- Equine Hoof Abscesses
- Bute and Banamine
- Equine Internal Parasites
- Equine Endurance and Electrolytes
- Burn Injuries
- West Nile
- Cold Weather Care
- Cold Weather Care for the Senior Horse
- Equine Rhinitis Virus
- Equine Ulcers
- Rain Rot
- Fall Hazards: Red Maple Leaf Toxicity
- Fashion Focus
Super Sponsorship Affiliate Program
- Become a Super Sponsorship Affiliate
- Successful Sponsorship Affiliates are...
- Equestrian Non-Profits
- Equestrian Interest Portals
- Equestrian Community Sites
- Equestrian Dating Sites
- Equestrian Travel Sites
- Boarding & Training Barns
- Equestrian Content & Information Sites
- Equestrian Organization Sites - 1 level
- Equestrian Organization Sites - Multi
- Equestrian Clubs
- Horse Show Sites
- Equestrian Consumer Shows
- Equestrian Directories
- Equestrian Services Sites
- Equestrian College Sites
- How the Program Works for You...
- The Power of Super Sponsorship
- Monthly Payments
- Participation is Easy & Free
- Equestrian Collections Gives
- Eco-Conscious Products
- Save Trees - No Catalogs
Troxel Safety Resource Center
Shipping Information: When will I receive my order?
Standard Shipping - If every item in your order is in stock and you select Standard Shipping, your order will be shipped within 5 - 10 business days.
Canadian Orders - Please add $10.00 to the shipping and handling fees above. All orders must be paid in U.S. funds by international Money Order or Credit Card. Customers are responsible for all duties and taxes. We cannot guarantee a fixed delivery time for Canadian orders, as delays in Canadian Customs are beyond our control.
Foreign Orders- All orders must be paid in U.S. funds by international Money Order or Wire Transfer. Customers are responsible for all duties and taxes. Delivery times to overseas countries are influenced by Customs clearance. Delivery can be 2-6 weeks depending on the type of delivery you choose.
Orders that come in over weekends and holidays are processed the next business day. We will notify you if one of your items is not available and offer alternative suggestions. Please check your e-mail.
Requests for expedited shipping will be processed on the following business day. For example, an order placed on Monday would be processed on Tuesday and arrive Thursday if shipped 2nd Business Day.
Please note that all UPS packages are shipped with no signature required. If you would like to require a signature on your UPS package please call us toll free (877) 872-4415 after you place your order. The signature required option is available for an additional $5.00
Expedited shipping is available to street addresses only. Orders going to P.O. Boxes will be shipped via Priority Mail.
Priority Mail may arrive just as quickly as expedited shipping but delivery times are not guaranteed. Orders shipped via 2 Business Day, and Next Business Day are guaranteed, except under the following circumstances:
If a delivery attempt is made on the scheduled delivery day, but nobody is present to receive the package.
Delays due to bad weather or other reasons outside the control of USPS or UPS.
If we notify you of an out of stock item and you do not respond in a timely manner.
Incorrect shipping address information entered when you placed your order. Redelivery of a package where you have given us incorrect shipping information or a partial address will result in a $10.00 redelivery fee.
- Company Info
- About Equestrian Collections
- About our Website
- 100% Satisfaction Guarantee
- Customer Testimonials
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- Rewards for You
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- Become an Equestrian Collections Affiliate
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- Returns and Exchanges
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- We Care
- Eco-Conscious Products
- No Paper Catalogs - Save Trees