• Frequently Asked Questions
• Order Status
  • How do I check the status of my order?
  • How do I cancel an order?
  • How do I correct an error on my order?
  • My order never arrived, what do I do?
• Payment Options
  • Can I have multiple billing addresses?
  • How will my charges appear on my card?
  • When will my credit card be charged?
  • What are my payment options?
  • How does Layaway work?
• Promotion Codes
  • How do I use a promotion code?
  • Can I use more than one on an order?
• Registration
  • What are the benefits of registration?
  • Can I place orders without registering?
  • My password? I am a new customer
  • My password? I am a Rewards Shopper
  • I forgot my password, what do I do?
  • How do I update my personal information?
• Return Policies
  • What is your saddle return policy?
  • How do I return an item?
  • How long will it take to process?
  • How will my money be credited to me?
  • What is your saddle try-out policy?
  • What are your general return policies?
  • Footwear. Can I return it?
  • Underwear. Can I return it?
  • Custom items. Can I return them?
  • Semi-Custom items. Can I return them?
• Shipping Information
  • What are the standard shipping rates?
  • What are the Canada shipping rates?
  • Do you ship internationally?
  • What are the international rates?
  • Can I have multiple shipping addresses?
  • When will I receive my order?
  • Can I expedite a shipment?
  • Footwear to return. How do I do that?
  • Saddle to return. How do I do that?
  • How do I change my shipping address?
  • When should I insure my package?
  • I won't be home when my package arrives?
  • What is a default shipping address?
  • Where will my package ship from?
  • How are shipping rates calculated?
  • What about Insurance?
  • Are there any customs & duty involved?
  • What are Free Shipping Products?
• Ordering
  • Can I track my order on line?
  • Do I need to create an account to order?
  • How do I order?
  • How do I add items to my cart?
  • How can I remove an item?
  • How do I check out?
  • Is the ordering process secure?
  • What about shipping?
  • What about taxes?
  • What guarantees do you have?
  • What payment methods to you accept?
  • When will my order arrive?
  • What is Express Shopping?
  • What are Blowout Products?
  • How does the Myler Bit Rental Work?
• E-Catalog
  • How do I navigate the E-Catalog?
  • How do I use the Zoom?
  • How do I use the Features?
• Contact Us
  • Customer Care
  • Customer Feedback
  • Email us
  • How do I contact you?
  • Toll Free Number
• Terms of Use
  • Pricing and Missprints
  • Copyright
  • Images
• More About Equestrian Collections
• About Us
  • History
  • Our Mission Statement
  • About our staff
  • 1824 Specialty Sizes
• About our website
  • Why Equestrian Collections?
  • Where is the Website?
  • Why Collections?
  • Why Departments?
  • Why Ladies, Men & Young Riders?
  • Why Disciplines?
  • How do I use your navigation?
  • Why can I sort so many ways?
  • Why are your images so big?
  • Why so many images?
  • Pricing
• About our products
  • How many products do you have?
  • How are they chosen?
  • Why so many choices?
• About our brands
  • How many brands do you carry?
• About our customers
  • It's all about YOU!
• Privacy and Security
• Your Privacy
  • Use of Cookies
  • Details of our Privacy Policy
  • Opt-In, Opt-Out
• Your Security
  • Questions about our Security Policies?
• Children's Guidelines
  • Our policy for Children under 13
• Mount Up to Rewards
• Rewards for You
  • What benefits do I receive?
• Rewards for Your Horse
  • What benefit do I get for my horse?
• About Mount Up to Rewards
  • What is Mount Up to Rewards?
  • Is this attached to a Credit Card?
• Rewards for Organizations
  • How do I select a beneficiary?
• Participating Organizations
  • NARHA
  • USDF
  • USPC
• Sweepstakes
  • Terms and Conditions
• Tips on Product Selection
• Tips for the Rider
  • Choosing Schooling Breeches
  • About Full Seat Breeches
  • Choosing an Equestrian Sports Bra
  • Field or Dress Boots? Which to Choose
  • Riding Helmets & Safety Equipment
• Tips for Horse
  • Flash and Drop Nose Bands - Which?
• Super Sponsorship Affiliate Program
• Become a Super Sponsorship Affiliate
  • About the Super Sponsorship Program
• Successful Sponsorship Affiliates are...
  • Equestrian Non-Profits
  • Equestrian Interest Portals
  • Equestrian Community Sites
  • Equestrian Dating Sites
  • Equestrian Travel Sites
  • Boarding & Training Barns
  • Equestrian Content & Information Sites
  • Equestrian Organization Sites - 1 level
  • Equestrian Organization Sites - Multi
  • Equestrian Clubs
  • Horse Show Sites
  • Equestrian Consumer Shows
  • Equestrian Directories
  • Equestrian Services Sites
  • Equestrian College Sites
• How the Program Works for You...
  • 2-Tier Program plus Referral Fee
• The Power of Super Sponsorship
  • For Organizations with Regions
• Monthly Payments
  • Trusted 3rd Party Management
• Participation is Easy & Free
  • On Line Application
• We Care
• Equestrian Collections Gives
  • Mount Up to Rewards
  • Customer Rewards
• Eco-Conscious Products
  • For Horse
  • For Rider
  • For Barn
• Save Trees - No Catalogs
  • Facts on Catalogs
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• Equestrian Collections Classifieds
• About Equestrian Collections Classifieds
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• Troxel Safety Resource Center
• About Horse Sports and Helmet Safety
  • Troxel Safety Resource Center

Return Policies: Custom items. Can I return them?