Return Policies: What is your saddle try-out policy?

 
Two choices that make buying a saddle on Equestrian Collections easy!!
  • Limited Trial Purchase
  • Test Ride Program
Thank you for your interest in purchasing a saddle from Equestrian Collections. We want it to work well for both you and your horse, so have developed two different programs that let you try a saddle out before you buy it.
 

 

Limited Trial Purchase
 
With our Limited Trial Purchase, you will be able to girth the saddle up and sit in it to check to see that it fits and is comfortable for both you and your horse.  You will not, however, be able to ride around in it.  You will need to care for the saddle extremely carefully, and follow our specific use instructions.  If you do not, you will not be able to return the saddle and get a refund.   Please read our instructions carefully before proceeding with the trial.   The instructions will include how to send the saddle back to us, including getting an RMA number and how to package the saddle.
 
Trying out your new saddle in the Limited Trial Program
Please open the box carefully and retain all packaging and paperwork. Check the Saddle Condition Report that is attached to the saddle. It will indicate if the saddle is completely unused, or if, for instance it has been tried out in any way.

When trying out a saddle from Equestrian Collections, place a clean saddle pad under the saddle and girth it up, wrap the leathers in vet wraps, tube socks or halter fuzzies.

You can certainly move the horse forward in it to see how it works for you and your horse, however we stress that a full refund can only be given if the saddle is absolutely clean and shows no sign of wear.  Please do not oil or use conditioner on this saddle if you are going to return it, as this will render it unreturnable.  Just wipe it over with a cloth dampened with plain water to remove any barn dust or grime.
 

Charges and Fees

The full purchase price of the Limited Trial Purchase Saddle, plus shipping and handling charges will be put on your Credit Card when we ship the saddle to you.   The purchase price will be refunded if the saddle is returned to us in new condition, with no signs of wear. You are responsible for any shipping and handling charges.  There is an additional $10.00 shipping fee for saddles.

 
 
Saddle Test Ride Program
 
Test ride a saddle for a weekend before you buy!  Equestrian Collections wants you to be thrilled with your new saddle purchase. We have a Test Ride Program so that you can try out a saddle before you order your final choice or select to buy the Test Ride Saddle if it is the perfect one for you and your horse.

 

Select any saddle from our Test Ride Program and you have a week-end to ride in it with your own leathers and pads.

 

We have Test saddles from Ovation, Pessoa, Wintec, Bates and Henri de Rivel and will consider more as we get requests.

 

Benefits of the Equestrian Collections Saddle Test Ride Program

 

  • Use your own leathers – we will supply covers for your leathers
  • Ride in it over a weekend – we know week days can be difficult
  • Ride without a saddle pad to be sure it fits
  • Ride with a saddle pad to see how it feels
  • Return or purchase the saddle

 

Our Test Ride Program gives you enough time to experience the feel and fit of the saddle – to make sure it suits both you and your horse or horses. And if the Test Ride saddle is so perfect that you can’t bear to part with it - you may be able to keep it.    Please note, however, that a Test Ride saddle will not be discounted further than our regular price.

 

 

How it Works

You will need to order your Test Ride saddle so that it gets to you before a weekend.  We ship UPS Ground and depending on your Zip Code, your saddle will take from one to six BUSINESS days.

 

On the Monday after your Weekend Test Ride, you need to call us before 5:00 pm EST for you RMA number.  Without that Return Authorization Number, we cannot accept the saddle for return. 

 

If you would like to keep the saddle, then this is the time to let us know.

 

Once you have the RMA number, the saddle needs to be on its way back to us insured and with a tracking number by 5:00 pm EST the next day - Tuesday.  E-mail us the tracking number, so that we can expect its return and book it out to the next Test Rider.  

 

Saddles shipped late will be charged a $10 per day late fee.  Once in transit, the fee does not apply.

Saddles in our Test Ride Program

Saddles currently in our Saddle Test Ride Program can be seen on our upper navigation bar under Saddle Central and each saddle displays a 'Test Ride Saddle' icon. Look for the Test Ride icon throughout our website – buying a saddle has never been easier!!

 

Call 1-877-872-4415 to see which saddles are available or to be put on the waiting list for that saddle.   Test Saddles are subject to availability and we reserve the right to change, add or drop Test Ride Saddles from our program without notice.

 

 

Charges and Fees

The full purchase price of the Test Ride Saddle, plus shipping and handling charges will be put on your Credit Card.   The purchase price will be refunded once the Test Ride Saddle has been returned to us.  You are responsible for any shipping and handling charges.  Any late fees will be added.

  • Gift Certificates
  • Fast, Easy, On Line or Delivered - Guaranteed to please.
  • Buy now!
  • Equestrian Collection Rewards Program
  • Earn 5% Rewards with each purchase as a Rewards Shopper. This program is fully approved by the USPC, USDF, USLR and NARHA.
  • Join the Rewards Progam today!
  • Sign up for Savvy Shopper Email
  • & get Coupons, Specials & product previews!