• Frequently Asked Questions
• Order Status
  • How do I check the status of my order?
  • How do I cancel an order?
  • How do I correct an error on my order?
  • My order never arrived, what do I do?
• Payment Options
  • Can I have multiple billing addresses?
  • How will my charges appear on my card?
  • When will my credit card be charged?
  • What are my payment options?
  • How does Layaway work?
• Promotion Codes
  • How do I use a promotion code?
  • Can I use more than one on an order?
• Registration
  • What are the benefits of registration?
  • Can I place orders without registering?
  • My password? I am a new customer
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  • I forgot my password, what do I do?
  • How do I update my personal information?
• Return Policies
  • What is your saddle return policy?
  • How do I return an item?
  • How long will it take to process?
  • How will my money be credited to me?
  • What is your saddle try-out policy?
  • What are your general return policies?
  • Footwear. Can I return it?
  • Underwear. Can I return it?
  • Custom items. Can I return them?
  • Semi-Custom items. Can I return them?
• Shipping Information
  • What are the standard shipping rates?
  • What are the Canada shipping rates?
  • Do you ship internationally?
  • What are the international rates?
  • Can I have multiple shipping addresses?
  • When will I receive my order?
  • Can I expedite a shipment?
  • Footwear to return. How do I do that?
  • Saddle to return. How do I do that?
  • How do I change my shipping address?
  • When should I insure my package?
  • I won't be home when my package arrives?
  • What is a default shipping address?
  • Where will my package ship from?
  • How are shipping rates calculated?
  • What about Insurance?
  • Are there any customs & duty involved?
  • What are Free Shipping Products?
• Ordering
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  • What guarantees do you have?
  • What payment methods to you accept?
  • When will my order arrive?
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  • How does the Myler Bit Rental Work?
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Return Policies: How long will it take to process?

Returns can take up to 30 days processing time once they reach our warehouse. You will receive an email once your item has been received into our system. Please remember that it may take your financial institution up to 3 days  from the date we issue your credit for it to post in your account. 

If you paid by check or money order we will send you a check in less than 30 days from the time we receive your return. 

Your paypal account will be credited within 30 days of receipt of your product to our warehouse.