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Return Policies: How do I return an item?

We want you to be fully satisfied with your purchase.  If you are not, let us know and we will make it right.

If you would like to make a return:

  1. Please use the return form on the back of your invoice.
  2. Include a copy of the invoice inside the box with the return.  Please be sure to fill out the portion that indicates why you want to return the item(s).
  3. Please leave tags attached and return the item(s) in original packaging. 


All returns should be shipped to:

Equestrian Collections
Attn:  Returns
10498 Colonel Court, Suite 105
Manassas, Virginia  20110 



Form of Refund:

Refunds will be processed within 30 days of receipt of your returned item. The refund will be of "like currency," i.e. if you pay with credit card, we will credit your card; if you pay via PayPal, we will credit your PayPal Account; if you pay with a check, we will refund you with a check by mail.

Shipping Charges:


Refunds are for the purchase price, and applicable taxes of the merchandise only. Shipping charges are not included. If you are interested in limiting your shipping costs, please see our Unlimited One and Two Way Shipping program.


Return Policy Special Cases:

Equestrian Collections carries an enormous number and variety of equestrian products. Some of these products have legal and health considerations that preclude our ability to accept returns. We encourage you to consult with our Customer Service Representatives with any questions you have on the following categories of products:

DVDs, VHS, CDs:
Equestrian Collections is committed to following all International Copyright Laws and ending pirating of intellectual property. Due to International Copyright Law, open DVDs, VHS tapes, or CDs are not eligible for return. (Unopened products in their original packaging are, of course, full returnable)

Intimate Apparel and Health Care Products:
Equestrian Collections is always concerned about the health of our customers, their horses, and our employees. Open and/or expired supplements, or health care products, as well as all panties and body jewelry, are not eligible for return due to health concerns.

Saddles:
Because we are riders ourselves, we know that purchasing a new saddle is an important and often lengthy process. Please see our Saddle Return Policy and Trial Saddle Program. We are committed to helping you find the right saddle for you and your horse. Therefore, our 100% Satisfaction Guarantee applies to saddles, and we ask only that you carefully follow all of our specific instructions regarding trial and return shipping of saddles.

Custom or Semi-Custom Items:
Custom or Semi-Custom Items are made especially for you and are therefore not returnable, except for manufacturer's defect. Our Customer Service Representatives are always available to help you design your custom orders so that they will be just right for you and your horse.

International Orders:
We gladly accept the return of International Orders.  However, you will be responsible for any duty or taxes associated with the return shipment.  Additionally, you must obtain an authorization prior to making an international return shipment to Equestrian Collections. 

Outlet Items:
Equestrian Collections Outlet items are one of a kind closeout items that are sold at deep discounts.  They are sold "as is" and are returnable for STORE CREDIT ONLY.

Horse Clothing and Blankets:
We realize that horse blankets can be difficult to fit, so we allow you to try the blanket on your horse and return it if it does not fit.  However, we ask that the blanket be kept CLEAN while you are trying it.  Dirty, soiled blankets can not be returned.  Also, if the blanket does not fit, DO NOT leave it on your horse.  A poorly fitting blanket will tear, and will therefore be deemed ineligible for return. 


 
 

For questions or assistance, call (877) 872-4415

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