Return Policies: How do I return an item?

 
Satisfaction Guaranteed
 
We want you to be satisfied with every product that you receive from us.  Everything that you purchase from us comes with our Guarantee.
 
Returns are Easy!
 
If any stock item does not meet your expectations, Equestrian Collections will gladly accept returns of any stock item within 30 days of the date of the invoice.  With the exception of saddles, a return authorization is not required. 
 
Refunds for returns received more than 30 days after the invoice date will be issued as store credit. Oulet items are returnable for store credit only.  For saddles, please see the Saddle Return Policy included with your shipment
 
All merchandise must be unworn and in original condition with tags attached.  Individually boxed items (i.e. boots, shoes, helmets) must be returned in their manufacturer’s boxes in original condition. They must be mailed within another box or wrapped.
 
Due to health concerns any horse blanket returned must be clean and hair free, otherwise it will be returned to you.  Up to a 20% restocking fee per item will be charged on any merchandise not returned in original condition, as well as on boxed items not boxed or wrapped.
 
 
Special Exceptions
  • All semi-custom and custom items are made especially for you and are not returnable except for manufacturers’ defects.
  • Our store policy is to not accept panties, body jewelry, or makeup for returns.
  • Due to health concerns any horse blanket returned for defects must be clean and hair free, otherwise it will be returned to you.
How to return items that did not work for you  
 
Items that are eligible to be returned should be returned as follows:
  • Use the Return Address located on the bottom of the back of your invoice to ship your Return Package.
  • Make sure to include a copy of your invoice with the item(s) you are returning listed on it.
  • Please fill out the reasons for the return.
When we receive your package and check its contents, we will credit your credit card or send you a check for the amount of the merchandise. The original shipping and handling charges are not refundable.
For questions, please email at customerservice@equestriancollections.com or call us toll free at (877) 872-4415.

If you would like to change an item for a different one
 
Please return the original item (you will be refunded your original purchase price within 30 days of receipt of the item) and place another order online or on the phone for the item you wish to purchase. These will be treated as two separate transactions for accounting purposes. You do not have to wait for us to receive the original item before placing the new order.

We are always happy to offer sales pricing on various items.  However, if you need to return an item that was purchased at a sales price- the replacement item may not be available at the same discount pricing.

If you would like us to use your credit from your return on your new order please indicate it in the Customer Comments box on your order.  If you would like the difference charged to an alternate credit card, please call us at (877) 872-4415 to provide the new credit card information.
 
 If there is a balance on your account, we will issue a refund to the credit card or Pay Pal account you originally used.
 
Our Mistakes
 
If we made a mistake on your order, or your merchandise is damaged or defective, your return surface shipping charge will be reimbursed for that item per the UPS ground rate.  Packages returned C.O.D. will not be accepted.

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