Return Policies: What is your saddle return policy?

Thank you for your interest in purchasing a saddle from Equestrian Collections. We want it to work well for both you and your horse, so have developed a policy that lets you try it out.
 
We would like you to be aware of how you need to take care of the saddle in case you need to return it for an exchange or refund. Please read our instructions carefully before proceeding with the trial.
 

Trying out your new saddle

Please open the box carefully and retain all packaging and paperwork. Check the Saddle Condition Report that is attached to the saddle. It will indicate if the saddle is completely unused, or if, for instance it has been tried out in any way.
 
When trying out a saddle from Equestrian Collections, place a clean saddle pad under the saddle and girth it up, wrap the leathers in vet wraps, tube socks or halter fuzzies.
 
You can ride in the saddle lightly, one to two times. We would recommend riding on the grass on a dry day and not in a dusty ring that will coat the saddle. Use your judgment – however, we stress that a full refund can only be given if the saddle is absolutely clean and shows no sign of wear.
 

Need to return your saddle?

If the saddle does not fit you or your horse, notify us within 7 days of receipt. Please call our Toll Free # 877-872-4415 and you will be given a Return Merchandise Authorization Number (RMA #) to be placed on the outside and the inside of the box. Please do not E-mail us with this notification. Boxes that come back to us without an RMA # will be returned to the customer.
 

Ship the saddle back to us within 5 days after receiving your RMA # in the box that it came in. Please insure and track the package.We cannot give a refund for a saddle that does not make it back to us.

 
We stress that a full refund can only be given if the saddle is absolutely clean, returned in its original packaging and shows no signs of wear.
 
There will be a $20 restocking fee applied to all returned saddles whether for refund or exchange.
 

Customer Care

If you have any questions, please call Kathy or Stephanie, who will be happy to guide you through the saddle-buying process. At Equestrian Collections, we understand what an important purchase this can be and we want this to be a very positive and stress-free experience for you! Toll free 877-872-4415.
 
 

Saddle Test Ride Program

TEST RIDE A SADDLE FOR A WEEKEND BEFORE YOU BUY!

Equestrian Collections wants you to be thrilled with your new saddle purchase.  We have a Test Ride Program so that you can try out a saddle before you order your final choice or select to buy the Test Ride Saddle if it is the perfect one for you and your horse.

 

Select any saddle from our Test Ride program and you have a Week-End to ride in it with your own leathers and pads.

 

We have Test saddles from Ovation, Pessoa, Henri de Rivel and will consider more as we get requests.

 

Benefits of the Equestrian Collections Saddle Test Ride Program

 

·          Use your own leathers – we will supply covers for your leathers

·          Ride in it over a Weekend – we know week days can be difficult

·          Ride without a saddle pad to be sure it fits

·          Ride with a saddle pad to see how it feels

·          Return or purchase the saddle

 

 

Our Test Ride Program gives you enough time to experience the feel and fit of the saddle – to make sure it suits both you and your horse or horses. And if the Test Ride saddle is so perfect that you can’t bear to part with it - you may be able to keep it.    However, a Test Ride saddle will not be discounted further than our regular low everyday price.

 

 

How it Works

You will need to order your Test Ride saddle so that it gets to you before a weekend.  We ship UPS Ground and depending on your Zip Code, your saddle will take from one to 6 BUSINESS days.

 

On the Monday after your Weekend Test Ride, you need to call us before 5.0 pm EST for you RMA number.  Without that Return Authorization Number, we cannot accept the saddle for return. 

 

If you would like to keep the Test Ride saddle, this is the time to let us know.

 

Once you have the RMA number, the saddle needs to be on its way back to us insured and with a tracking number by 5.0 pm EST the next day - Tuesday.  Email us the tracking number, so that we can expect its return and book it out to the next Test Rider.  

 

ce the Test Ride Saddle has been returned to us.  Any late fees will be added before we issue your credit.

Saddles shipped late will be charged a $10 per day late fee.  Once in transit, the fee does not continue to be assessed.

Saddles in our Test Ride Program

Saddles currently in our Saddle Test Ride Program can be seen on our upper navigation bar under Saddle Central and each saddle displays a 'Test Ride Saddle' Icon. Look for the Test Ride icon throughout our website – buying a saddle has never been easier!!

 

Call 1-877-872-4415  to see which saddles are available or to be put on the waiting list for that saddle.   Test Saddles are subject to availability and we reserve the right to change, add or drop Test Ride Saddles from our program without notice.

 

 

Charges and Fees

The full purchase price of the Test Ride Saddle, plus shipping and handling charges will be put on your Credit Card.   The purchase price will be refunded on

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