Frequently Asked Questions
Order Status
- How do I check the status of my order?
- How do I cancel an order?
- How do I correct an error on my order?
- My order never arrived, what do I do?
Payment Options
- Can I have multiple billing addresses?
- How will my charges appear on my card?
- When will my credit card be charged?
- What are my payment options?
- How does the Paypal payment option work?
- How do I use a Store Credit?
- How do I Edit my Credit Card?
- What is "Bill Me Later"?
Promotion Codes
- How do I use a promotion code?
- Can I use more than one on an order?
Registration
- What are the benefits of registration?
- Can I place orders without registering?
- My password? I am a new customer
- My password? I am a Rewards Shopper
- I forgot my password, what do I do?
- How do I update my personal information?
Return Policies
- What are your general return policies?
- How do I return an item?
- How long will it take to process?
- How will my money be credited to me?
- Footwear. Can I return it?
- Underwear. Can I return it?
- Custom items. Can I return them?
- Semi-Custom items. Can I return them?
- Saddles. Can I try out and return them?
- International Order. Can I return it?
- Outlet Items. Can I return them?
- Horse Blankets. Can I return them?
- Equestrian Collections Warranty
- Why did I get a Store Credit?
Shipping Information
- What is the Free Shipping Program?
- What are the standard shipping rates?
- What are the Canada shipping rates?
- Do you ship internationally?
- What are the international rates?
- Can I have multiple shipping addresses?
- When will I receive my order?
- Can I expedite a shipment?
- Footwear to return. How do I do that?
- Saddle to return. How do I do that?
- How do I change my shipping address?
- When should I insure my package?
- I won't be home when my package arrives?
- What is a default shipping address?
- Where will my package ship from?
- How are shipping rates calculated?
- What about Insurance?
- Are there any customs & duty involved?
- What are Free Shipping Products?
Ordering
- Can I track my order on line?
- Do I need to create an account to order?
- How do I order?
- How do I add items to my cart?
- How can I remove an item?
- How do I check out?
- Is the ordering process secure?
- What about shipping?
- What about taxes?
- What guarantees do you have?
- What payment methods to you accept?
- When will my order arrive?
- What is Express Shopping?
- What are Blowout Products?
- How does the Myler Bit Rental Work?
- How do I edit my Credit Card?
- Credit Card Problems?
E-Catalog
- How do I navigate the E-Catalog?
- How do I use the Zoom?
- How do I use the Features?
Contact and Communication
- Customer Care
- Customer Feedback
- Email us
- How do I contact you?
- Toll Free Number
- Savvy Shopper E-mails
Terms of Use
- Pricing and Missprints
- Copyright
- Images
- Pricing Policies
Recalls and Disclaimers
- Happy Mouth Bit Recall
Ways to Save
- Price Match Promise
- Savvy Shopper Sales and Coupons
- Free Shipping Program
- Rewards Program
More About Equestrian Collections
About Us
- History
- About Equestrian Collections
- About our staff
- 1824 Specialty Sizes
About our website
- Why Equestrian Collections?
- Where is the Website?
- Why Collections?
- Why Departments?
- Why Ladies, Men & Young Riders?
- Why Disciplines?
- How do I use your navigation?
- Why can I sort so many ways?
- Why are your images so big?
- Why so many images?
- Pricing
About our products
- How many products do you have?
- How are they chosen?
- Why so many choices?
About our brands
- How many brands do you carry?
About our customers
- Tell Us About You!
- It's all about YOU!
Interested in Being One of Our Vendors?
- Tell Us About Your Products ...
Privacy and Security
Your Privacy
- Use of Cookies
- Details of our Privacy Policy
- Opt-In, Opt-Out
Your Security
- Questions about our Security Policies?
Children's Guidelines
- Our policy for Children under 13
Mount Up to Rewards
Rewards for You
- What benefits do I receive?
About Mount Up to Rewards
- What is Mount Up to Rewards?
- Is this attached to a Credit Card?
Tips and Helpful Hints
Tips for the Rider
- Choosing an Equestrian Sports Bra
- Boots, Boots, Boots - Which to Choose?!
- Riding Helmets & Safety Equipment
- Tips for Choosing a Winter Jacket
- Choosing Schooling Breeches
- Gifts for Your Trainer
- Fall Fashion Season!
- Getting Started: Equipment for Beginners
- About Full Seat Breeches
- Safety Tips for Hunting Season
- What to Wear to Your First Show!
- A-Circuit Trends on a Budget
- Made in the USA
- Fire Safety - Mitigation and Evacuation
- Your Fall Equestrian To-Do List
- Equestrian Undergarments
- Equestrian Fitness
Tips for Horse
- Flash and Drop Nose Bands - Which?
- Do I need a Horse Sheet or Blanket?
- Choosing the Right Horse Blanket
- How to Fit a Grazing Muzzle
- Bathing Your Horse
- Prep Your New Leather Tack
- Bitless Bridles
- Innovative Horse Health Care Products
- Caring for Your Horse Blankets
- How to Shop for a Turnout Blanket
Ask the Vet, Sallie S. Hyman VMD, DACVIM
- What do I do for an Equine Runny Nose?
- How do I Handle a Vaccine Reaction?
- What About Joint Supplements?
- How Hot is too Hot?
- Barn Biosecurity. Why it matters!
- Thrush. What is it? How do I treat it?
- Equine First Aid. What do I Need?
- Grazing Muzzles and Metabolic Syndrome
- Shoo Fly! Horses vs. Flies ...
- Equine Vital Signs. What's Normal?
- Sheath and Udder Cleaning
- Cribbing. How Do I Make it Stop?
- Saddle Pads. What Kind Should I Buy?
- Trailering 101
- Saddle Fitting
- To Blanket or Not to Blanket
- Equine Vaccination Basics
- Equine Leg Protection
- Mini Horse Health
- Equine Dental Health
- Stable Vices
- The Prepurchase Examination
- Foaling
- Pain Management
- Draft Horses
- Hay Basics
- Barn Safety
- Calming Supplements
- Cold Weather Riding
- Equine Hoof Abscesses
- Bute and Banamine
- Equine Internal Parasites
- Equine Endurance and Electrolytes
- Burn Injuries
- West Nile
- Cold Weather Care
- Cold Weather Care for the Senior Horse
- Equine Rhinitis Virus
- Equine Ulcers
- Rain Rot
Fashion Focus
- An Interveiw with Laura Romfh
- An Interveiw with Kelly Herd
- An Interview with Goode Rider
- An Interview with Laurie Sharma
- An Interview with Kerri Sengstaken
- Interview with Bob Bitzer
- An Interview with Timmy Sharma
Super Sponsorship Affiliate Program
Become a Super Sponsorship Affiliate
- About the Super Sponsorship Program
Successful Sponsorship Affiliates are...
- Equestrian Non-Profits
- Equestrian Interest Portals
- Equestrian Community Sites
- Equestrian Dating Sites
- Equestrian Travel Sites
- Boarding & Training Barns
- Equestrian Content & Information Sites
- Equestrian Organization Sites - 1 level
- Equestrian Organization Sites - Multi
- Equestrian Clubs
- Horse Show Sites
- Equestrian Consumer Shows
- Equestrian Directories
- Equestrian Services Sites
- Equestrian College Sites
How the Program Works for You...
- 2-Tier Program plus Referral Fee
The Power of Super Sponsorship
- For Organizations with Regions
Monthly Payments
- Trusted 3rd Party Management
Participation is Easy & Free
- On Line Application
Customer Service
Customer Testimonials
- Thank you for your appreciation
- Product Reviews
We Care
Equestrian Collections Gives
- Mount Up to Rewards
- Customer Rewards
Eco-Conscious Products
- For Horse
- For Rider
- For Barn
Save Trees - No Catalogs
- Facts on Catalogs
- Ecatalogs
Training Center
Top Trainers on Equestrian Collections
- Live Chat with Heather Blitz!

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