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Order Status: My order never arrived, what do I do?
If every item in your order is in stock, we ship within 2-7 business days. Although most orders arrive in 5-7 days, please allow up to 15 days for orders to arrive. If it’s been longer than 15 days, please contact customer service at customerservice@equestriancollections.com or call us at (877) 872-4415.
International orders may take up to 21 days to arrive, depending on customs and local post office shipping delays. Please see our International Shipping / Customs Fees section for more information.
Unless otherwise noted, please allow 10 to 21 business days for backordered items.
Once your order has shipped, you will be able to track it and see if delivery attempts were made on the scheduled delivery day. Please make sure to check the order tracking page when your order ships to see if the package made it to your address. If you see that the package has been returned to us for any reason, or if it has gone back to the Post Office or other Carrier’s distribution center, either call the Carrier, or call us at the toll free number above.
If you have any worries about your package, please call us toll free at (877) 872-4415 and speak with one of our Customer Care specialists.
Welcome back to Equestrian Collections!Welcome to Equestrian Collections!
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90+ Rating. This product met or exceeded the expectations of over 90% of customers that bought it.
Equestrian Collections works with our over 200 Brands to bring you exclusive Sales. Sales will be for a short period of time and then prices will revert back, so purchase within the specified time to avoid disappointment.
Equestrian Collections offers over 1000 top brand Closeouts at any given time. These are end of season and discontinued products at significant savings, usually available in a nice range of sizes and colors to start with. For the best choices, check back often and buy quickly.
Equestrian Collections Outlet has in stock items that are no longer carried by our manufacturers. We discount the Outlet from 30-70%. Availability is generally limited to individual size/color combinations and new products are added weekly and sell out quickly.
Blowouts are in stock items that we want to move out and replace with newer inventory. They are generally great deals with very limited availability and get snapped up quickly.
Express items are in stock items that are available to ship the same or next business day.
If you are a shopper that always wants to be up to speed on what is new to the marketplace, then watch out for the New label. You will also see the New label on our Outlet items, so that you can quickly identify what is a New Outlet item.