Frequently Asked Questions

More About Equestrian Collections

Privacy and Security

Mount Up to Rewards

Tips and Helpful Hints

Super Sponsorship Affiliate Program

Customer Service

We Care

Training Center

Payment Options: How do I use a Store Credit?

To use a Store Credit for a purchase, it must be manually entered by one of our Equestrian Collections Customer Service Representatives.

Therefore, in order to utilize a pre-existing store credit, you should contact Customer Service at (877) 872-4415 during our business hours (Monday - Friday, 9am to 5pm EST), and ask for assistance in placing your order.

If it is not convenient for you to call, as an alternative method, you may place an order on the website and put a note asking to use your store credit in the "Special Instructions for My Order" box near the bottom of the check out page.  Please note that the Store Credit will NOT be reflected in your checkout at that time.  The credit will not appear until it has been manually entered after we receive your order.

At this time we are unable to apply a store credit to a Pay Pal purchase.           


For questions or assistance, call

© 2014 EQUESTRIAN COLLECTIONS.COM. All Rights Reserved.

        Find us on: