Frequently Asked Questions

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Ordering: When will my order arrive?

If every item in your order is in stock, we ship within 2-7 business days. Although most orders arrive in 5-7 days, please allow up to 15 days for orders to arrive. If itís been longer than 15 days, please contact customer service at customerservice@equestriancollections.com or call us at 877-872-4415.

International orders may take up to 21 days to arrive, depending on customs and local post office shipping delays. Please see our International Shipping / Customs Fees section for more information.

Unless otherwise noted, please allow 10 to 21 business days for backordered items.

Once your order has shipped, you will be able to track it and see if delivery attempts were made on the scheduled delivery day. Please make sure to check the order tracking page when your order ships to see if the package made it to your address. If you see that the package has been returned to us for any reason, or if it has gone back to the Post Office or other Carrierís distribution center, either call the Carrier, or call us at the toll free number above.
 
If you have any worries about your package, please call us toll free at 877-872-4415 and speak with one of our Customer Care specialists.

 
 

For questions or assistance, call (877) 872-4415

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