Frequently Asked Questions

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  • Price Match Promise

    Price Match

    Equestrian Collections Price Match Promise & Ways to Save

     

    Our Price Match Promise:


    If you see an item for less at another major US equestrian online store, we will match it.  It's that simple.  We appreciate your business and want to fulfill all of your equestrian needs, at the best possible prices, as we have for the last nine years.  
     

    It's Easy!

    To match a price, please call to place your order (Toll Free 877-872-4415), between 9 am and 5 pm EST, Monday through Friday.  To expedite the process, please have the web page with the advertised price you want to match on hand when you call.
     

    Things you should know:


    • • The item must be identical to our item, including the size and color
    • • This must be an advertised price on a live web page, for a currently available product. Our customer service representatives will confirm the price and availability of the product 
    • • Sorry, we are unable to match Amazon, Ebay, or other auction sites
    • • Not applicable on closeouts, liquidation/store-closing, or clearance/outlet items
    • • Price matching is not available on any type of shipping or shipping memberships

    Other Ways to Save on Equestrian Collections:

    1. Join our Savvy Shopper Email Program to take advantage of our coupons and specials.
    2. Join our Rewards Program for Rewards Certificates based on every item you have purchased from us.
    3. Join our Shipping Program — 365 days of free shipping for one low, low price.
     
     
     
     
     


  • Savvy Shopper Sales and Coupons

    Savvy Shopper Sales and Coupons



    Join Equestrian Collections team of "Savvy Shoppers!" Each week Equestrian Collections Savvy Shopper E-Mails bring you helpful information about our products for horse, rider and farm. Save money with weekly promotions and sales, all while you learn about the science and technology behind the products and get a sneak peak at equestrian design and fashion trends.
     

    Exclusive Coupons and Sales

     
    Here at Equestrian Collections, we are all horse people ourselves, so we know how expensive this sport can be! Every Friday, the Savvy Shopper brings you exclusive coupons, or links to special sales and closeouts on the site. Best of all? With Savvy Shopper, you'll be the first to know about our semi-annual 70% off Outlet Sales!
     

    Plus, the Latest in Equine Science and Equestrian Fashion! 


    The Science Behind the Products:


    Approximately every other week, we focus on the science behind the products that we use to care for our horses. Written by Sallie Hyman VMD, DACVIM, CVM, our staff veterinarian. Dr Hyman covers such topics as when is it too hot to work your horse; how do pain medication works; and what do you need to set up a foaling stall.

    This series has been tremendously well received and we are sure you will appreciate the knowledge Dr. Hyman brings.

    Fashion Focus:


    Equestrian Collections offers you more rider product choices than any other equestrian website. Periodically, the Savvy Shopper focuses on the growing fashion side of equestrian apparel. We feature fun interviews with top equestrian designer, product selection guides, and previews of the hottest equestrian fashions.

    Get the Savvy Shopper and make sure you are the trendiest rider in the barn!


     
    Sign Up
     


  • Premium Shipping Program


    Premium Shipping Programs - FREE* Shipping for 365 Days!

    Equestrian Collections Membership in our Premium Shipping Program allows you to pay one low price to cover all of your shipping needs on PREMIUM products for an entire year!

    We have two programs, chose the one best suits your shopping needs.

    One-Way
    365 Days of PREMIUM 1- Way Shipping
    Only $39.95 !
    • No minimum orders
    • Good on your initial order
    • Shop as many times as you want
    • Safe and reliable group shipments
    • Track your orders on line
    • 100% Customer Satisfaction Guarantee
    • Excludes drop shipped items
    • Additional weight surcharges may apply to heavy or large items
    • Excludes products over 30 lbs
    • Excludes Outlet items
    • Excludes items without the PREMIUM logo
    • For Registered Shoppers only. Not available for Guest Shoppers

    Two-Way
    365 Days of PREMIUM 2-Way Shipping
    Only $59.95!
    • No minimum orders
    • Good on your initial order
    • Shop as many times as you want
    • Safe and reliable group shipments
    • Track your orders on line
    • Returns are covered!
    • 100% Customer Satisfaction Guarantee
    • Excludes drop shipped items
    • Additional weight surcharges may apply to heavy or large items
    • Excludes products over 30 lbs
    • Excludes Outlet items
    • Excludes items without the PREMIUM logo
    • For Registered Shoppers only. Not availalbe for Guest Shoppers


    Terns and Conditions:
    • PREMIUM 1-Way and 2-Way Free Shipping Programs are non-refundable 365 day programs
    • Shoppers in the Continental US are eligible to purchase the service but can only use it to ship to addresses within the Continental US.
    • The duration of the service is 365 days, beginning with the date and order of purchase.
    • Expedited and drop shipped shipments are excluded.
    • Surcharges on oversize and overweight items still apply
    • Excludes Outlet items
    • Excludes items without the PREMIUM logo
    • Any requested insurance charges still apply
    • PREMIUM 1-Way Shipping covers ground shipping to address in the Continental US. It does not cover the cost of returns.
    • PREMIUM 2-Way Shipping covers ground shipping charges to addresses in the Continental US, AND covers the cost of returning items from that address to our facility in Manassas, VA.. When you want to make a return, simply call customer service to tell them you have a return, and we will send you a shipping label. Additional fees for oversize or overweight items will be deducted from refund.
    • All returns of items purchased under the the PREMIUM 2-Way Shipping Program must be returned within the 365 days of the PREMIUM 2-Way Shipping Program membership.
    • All regular return policies apply. Please see Equestrian Collection Return Policies for details.

    • Unfortunately the PREMIUM Shipping Program is not available to our Canadian or International Customers.

    Interested? Click here to subscribe to the PREMIUM Shipping Program!


  • Rewards Program

    Equestrian Collections

    Mount Up to Rewards Program

     
     
    Every time you shop, earn points for yourself and your horse! This is Equestrian Collections way of rewarding our valued customers.  This is not a credit card program, or a contest, it is simply our way of thanking you for your business! 

    Rewards Shopper Benefits:


    For every dollar you spend at Equestrian Collections, you will earn one point. Each time you accumulate five hundred points, you will receive a $25.00 Rewards Certificate redeemable at Equestrian Collections.

    How Do I Sign Up?


    In order for us to protect your personal information , you will need to create an account with us on our secure system. Log in at the link below, and fill out the information for an account. At the bottom of the information page, you will be asked if you would like to participate in Mount Up to Rewards. Just say yes. It's as simple as that!

    If you already have an account with us, simply sign in as usual and select "Update your Customer Preferences" from the list that appears.
     
     
     


Gift Central | Gift Certificates | Shipping Options | Price Match | Express Shopping
 
 
 

For questions or assistance, call (877) 872-4415

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