Shipping Information

  • What are the standard shipping rates?

     
     
    Standard Shipping Information
     
    Our Standard shipping method is UPS Ground Residential as it is fast, reliable and reasonable – no matter where you live in the US
     

    Merchandise Subtotal 
    UPS Ground Residential 
    $0-$24.99
    $7.95
    $25-$49.99
    $8.95
    $50-$74.99
    $10.95
    $75-$99.99
    $12.95
    $100-$149.99
    $14.95
    $150-$199.99
    $15.95
    $200-$299.99
    $20.95
    $300-$399.99
    $21.95
    $400-$499.99
    $22.95
    $500-Over $500
    $26.95

     

     
    Additional Charges
     
    Due to the size and/or weight of some products, an additional shipping and handling surcharge will apply as indicated in the product information.  You will see this added surcharge in your shopping cart.
     
    Bulk orders may incur additional shipping fees, you will be notified by our Customer Service Representative via email.
     
     
    Shipping Time
     
    Standard shipments typically take 5 –10 business days to arrive, although if you live near our distribution center, it can take less than that.  This time is an estimate and can vary with seasonality, weather and other factors.
     
    Expedited Shipping
     
    If you absolutely have to have a package at a certain time – and we ALL have left purchasing that show jacket till almost show day - Please call our Customer Service Representatives at (877) 872-4415  to choose an expedited carrier where delivery can be guaranteed.
     
    Delivery
     
    Please remember that standard shipments will be left at your doorstep, if you are not home.  If you do not think that your package will be safe, please call us to upgrade your shipping method, or have the package shipped to an address where someone will be able to receive it.
     
    We cannot be responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number.
     
    If you have questions regarding standard mail or transit times, please call us toll free at 877 872-4415.

  • What are the Canada shipping rates?

     
    Canada Shipping Information 

    Our standard shipping method to Canada is UPS WorldWide Expedited as it is fast, reliable and reasonable – no matter where you live in Canada.  The customer is responsible for customs duties and taxes.  Brokerage fees are included in the shipping fees in the chart below.

     

    Merchandise Subtotal 
    Canada Shipping UPS WorldWide Expedited 
    $0-$24.99
    $29.95
    $25-$49.99
    $34.95
    $50-$74.99
    $39.95
    $75-$99.99
    $44.95
    $100-$149.99
    $49.95
    $150-$199.99
    $54.95
    $200-$399.99
    $59.95
    $400-$599.99
    $64.95
    $600-Over $600
    $69.95
     

    Due to the size and/or weight of some products, an additional shipping and handling surcharge will apply as indicated in the product information.  You will see this added surcharge in your shopping cart.
     
    Bulk orders may incur additional shipping fees, you will be notified by our Customer Service Representative via email.
     
    Standard shipments typically take 5 –10 business days to arrive although if you live near our distribution center, it can take less than that.  This transit time is an estimate and can vary with seasonality, weather and other factors.
     
    We cannot be responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number.

    If you have questions regarding standard mail or transit times, please call us toll free at 703 365-0155.

  • Do you ship internationally?

    We ship to the countries that appear in the drop-down box of Countries at checkout.   If the country that you live in does not appear, we cannot ship to you at this time.
     
    Customs and Duties are the responsibility of the customer.
     
    If a box is refused at customs by the customer, the customer is responsible for either the price of the merchandise refused (destroyed by customs)  or the cost of the return shipping to us, whichever is less. (Customs charges Equestrian Collections to ship the refused package back.) 
     

  • What are the international rates?

    International Shipping Information 

    Our standard international shipping method is UPS WorldWide Expedited Service by air for all international shipments.  The rates in the table below are applied to the following countries: Australia, Germany, Hong Kong, Japan, France, Switzerland, New Zealand, and the United Kingdom.  If your country is not included in this list, you will be contacted by our Customer Service Department via email on the expected shipping rate for your order.
     
     

    Shipping and Handling Rates for International Shipments

    Merchandise Subtotal

    UPS WorldWide Expedited Service

    $0-$24.99

    $60.00

    $25-$49.99

    $80.00

    $50-$99.99

    $115.00

    $100-$149.99

    $120.00

    $150-$199.99

    $130.00

    $200-$299.99

    $140.00

    $300-$399.99

    $150.00

    $400-$550.00

    $165.00

    Above $551

    $500.00

     
    International shipments may be subject to review depending on weight, size, and destination.  For packages over 5 pounds an additional $25 charge will be accessed for each 5 pound increment.  Please email Customer Service with any additional questions you may have, customerservice@equestriancollections.com.
     
    You are responsible for customs, duties, and taxes. 
     
    If a box is refused at customs by the customer, the customer is responsible for either the price of the merchandise refused (destroyed by customs)  or the cost of the return shipping to us, whichever is less. (Customs charges Equestrian Collections to ship the refused package back.) 
     
    Please include an additional $8.00 for each saddle ordered to the shipping rates above.

     

    We cannot be responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number.

    If you have questions regarding shipping, please contact us by email at customerservice@equestriancollections.com or call us at (703) 365-0155.

     

  • Can I have multiple shipping addresses?

    Yes. You can specify as many shipping addresses as you want. However, each order can have only one shipping address.

    If you need to send to multiple shipping addresses, then create an order for each.

  • When will I receive my order?

    Standard Shipping - If every item in your order is in stock and you select Standard Shipping, your order will be shipped within 5 - 10 business days.

    Special Delivery Options - Please check with us on the availability of Express Shipping options. Please email Customer Service at customerservice@equestriancollections.com or call Toll Free (877) 872-4415.

    Canadian Orders - Please add $10.00 to the shipping and handling fees above. All orders must be paid in U.S. funds by international Money Order or Credit Card. Customers are responsible for all duties and taxes. We cannot guarantee a fixed delivery time for Canadian orders, as delays in Canadian Customs are beyond our control.

    Foreign Orders- All orders must be paid in U.S. funds by international Money Order or Wire Transfer. Customers are responsible for all duties and taxes.  Delivery times to overseas countries are influenced by Customs clearance.   Delivery can be 2-6 weeks depending on the type of delivery you choose.
     
    International Shipping Restrictions - Unfortunately, due to certain trademark, labeling, product content and government embargo restrictions, we are unable to ship all products to all countries. If your country is not in our drop down country box, we are not currently able to ship to your country.

    Orders that come in over weekends and holidays are processed the next business day. We will notify you if one of your items is not available and offer alternative suggestions. Please check your e-mail.

    Requests for expedited shipping will be processed on the following business day. For example, an order placed on Monday would be processed on Tuesday and arrive Thursday if shipped 2nd Business Day.

    Please note that all UPS packages are shipped with no signature required. If you would like to require a signature on your UPS package please call us toll free (877) 872-4415 after you place your order. The signature required option is available for an additional $5.00

    Expedited shipping is available to street addresses only. Orders going to P.O. Boxes will be shipped via Priority Mail.

    Priority Mail may arrive just as quickly as expedited shipping but delivery times are not guaranteed. Orders shipped via 2 Business Day, and Next Business Day are guaranteed, except under the following circumstances:

    If a delivery attempt is made on the scheduled delivery day, but nobody is present to receive the package.

    Delays due to bad weather or other reasons outside the control of USPS or UPS.

    If we notify you of an out of stock item and you do not respond in a timely manner.

    Incorrect shipping address information entered when you placed your order. Redelivery of a package where you have given us incorrect shipping information or a partial address will result in a $10.00 redelivery fee.

  • Can I expedite a shipment?

    We will always do our best to get your order to you when you need it.  If you need your order by a specific date, please give our Customer Service Department a call toll free 877-872-4415.  We offer Second Day and Overnight UPS Delivery options.
     
    Delivery times vary for overnight packages. Most overnight deliveries arrive the following day before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the package is shipped so you can follow the package’s progress.

  • Footwear to return. How do I do that?

    If the footwear that you just purchased from us does not work for you and it is less than 30 days since it was invoiced, we will gladly accept it for Return.  Please follow the suggestions below to return it to us so that the next customer receives it looking as fresh and new as when you got it to try:
     
    • If your footwear was wrapped in brown paper when you received it, then save the paper carefully and re-wrap it for its return to us.  Please do not stick our Return Shipping label directly on the boot box.
    • If your footwear came inside another box, please use your own paper to wrap the boot box so that it comes back to us label free.  This will save you a restocking/reboxing fee of $15 per item.
    • If you would like to order something different, please call our Customer Service line toll free at 877-872-4415 or place a new order on line.
     
     

  • Saddle to return. How do I do that?

    If the saddle that you have tried does not work for you or your horse and if you have followed the terms and conditions of the Limited Trial Program or the Test Ride Program, you will be able to return the saddle and purchase another, or return it for a refund.  Please follow the guidelines below for returning it to us:
     
    • Please make sure that the saddle is returned in the condition that it arrived to you.
    • Return it in the same box that it came in, ensuring that all the packaging is put around the saddle to protect it on its return journey back to us.
    • Follow the Return Authorization procedure that we have outlined to help you.
    • Please enclose all the necessary documentation and a reason for the return.
    • Saddles are valuable items... we suggest that you insure the saddle for its retail value.
    • We are not responsible for saddles that do not make it back to us.
    • Sent it back with a Signature Required.
    • We are not responsible for saddles that we have not signed a receipt for.

  • How do I change my shipping address?
    To edit an address, click on My Account. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

  • When should I insure my package?

    For your own peace of mind and protection against loss, we recommend that you insure your return package back to us.
     
    We also recommend that you send it using some kind of tracking method.  We are not responsible for any package that does not make it back to us.

  • I won't be home when my package arrives?

    You will be glad to hear that 99.9% of all packages that we send out make it safe and sound to their destinations.  It is rare indeed that one fails to make it.  Here are a few things that can help facilitate YOUR package's safe arrival:
     
    • If you are not going to be home at the time you anticipate your package will arrive, please consider changing the delivery address to one where someone can sign for the receipt of the package. 
    • We are happy to oblige your delivery comments on your package - Leave by the Door, Leave at the Barn Entrance - and so on, however, we are not responsible if that packages goes astray before you get in your hands.
     
    Will always try to re-send you an item that a Carrier has not delivered or that has been removed from an unsafe, unsecured delivery area.  However, we will have to charge you for the new shipment and shipping, or expedited shipping charges.  The Carrier will usually track down the item and we will happily refund the item if and when it eventually makes it back to us in good shape.

  • What is a default shipping address?
    A default shipping address is your billing address.

  • Where will my package ship from?

    At the present time, most of our packages are shipped out of Manassas, VA.    Occasionally, we do have an item drop-shipped for you directly from a vendor, but this is rare.
     
    We believe that we can ensure the quality of your packages better doing the fulfillment through our Star Points Shopping Services.   We use new boxes, fresh tissue paper, new plastic bags and protective materials.   We also include print materials that we feel would interest you.
     
    We ship by UPS Ground Residential for the vast majority of our packages.  Pickups are made by UPS multiple times during the day so that we can take advantage of getting your shipment under way as soon in the day as possible.

  • How are shipping rates calculated?

    Equestrian Collections shipments are all  handled by our sister company Star Points Shopping Services. 
     
    Star Points Shopping Services uses a sophisticated service called StarShip to speed your package to you.   The StarShip process is strictly regulated  to make sure that our packages are weighed and handled the best way possible.
     
    Our shipping and handling rates are, at your choice,  based on the value of the purchase rather than on the weight for the bulk of our products, or you can choose our Flat Rate Service.  Outsize or extremely heavy products may have a Freight surcharge applied to them.
     
    We do match standard industry charges, or come a little below, so that our charges stay competitive.   The charges do include handling, which takes into account packaging, invoices, labels and the like.

  • What about Insurance?
    To protect yourself against any loss, we recommend that you insure any package that you return to us.

  • Are there any customs & duty involved?

     
    The customer is responsible for customs, duties, and taxes. 

  • What are Free Shipping Products?

    Products indicated by Free Shipping are shipped free using our standard shipping to the 48 contiguous states.  These are not calculated in the shipping charges during check out.  International and Air shipped orders will be re-calculated back into the total order amount after order is placed.

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