- Frequently Asked Questions
- Order Status
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- Registration
- Return Policies
- What is your saddle return policy?
- How do I return an item?
- How long will it take to process?
- How will my money be credited to me?
- What is your saddle try-out policy?
- What are your general return policies?
- Footwear. Can I return it?
- Underwear. Can I return it?
- Custom items. Can I return them?
- Semi-Custom items. Can I return them?
- Shipping Information
- What are the standard shipping rates?
- What are the Canada shipping rates?
- Do you ship internationally?
- What are the international rates?
- Can I have multiple shipping addresses?
- When will I receive my order?
- Can I expedite a shipment?
- Footwear to return. How do I do that?
- Saddle to return. How do I do that?
- How do I change my shipping address?
- When should I insure my package?
- I won't be home when my package arrives?
- What is a default shipping address?
- Where will my package ship from?
- How are shipping rates calculated?
- What about Insurance?
- Are there any customs & duty involved?
- What are Free Shipping Products?
- Ordering
- Can I track my order on line?
- Do I need to create an account to order?
- How do I order?
- How do I add items to my cart?
- How can I remove an item?
- How do I check out?
- Is the ordering process secure?
- What about shipping?
- What about taxes?
- What guarantees do you have?
- What payment methods to you accept?
- When will my order arrive?
- What is Express Shopping?
- What are Blowout Products?
- How does the Myler Bit Rental Work?
- E-Catalog
- Contact Us
- Terms of Use
- More About Equestrian Collections
- About Us
- About our website
- About our products
- About our brands
- About our customers
- Privacy and Security
- Your Privacy
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- Children's Guidelines
- Mount Up to Rewards
- Rewards for You
- Rewards for Your Horse
- About Mount Up to Rewards
- Rewards for Organizations
- Participating Organizations
- Sweepstakes
- Tips on Product Selection
- Tips for the Rider
- Tips for Horse
- Super Sponsorship Affiliate Program
- Become a Super Sponsorship Affiliate
- Successful Sponsorship Affiliates are...
- Equestrian Non-Profits
- Equestrian Interest Portals
- Equestrian Community Sites
- Equestrian Dating Sites
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- Boarding & Training Barns
- Equestrian Content & Information Sites
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- Equestrian Organization Sites - Multi
- Equestrian Clubs
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- Equestrian Directories
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- How the Program Works for You...
- The Power of Super Sponsorship
- Monthly Payments
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- We Care
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- Save Trees - No Catalogs
- Equestrian Collections Classifieds
- About Equestrian Collections Classifieds
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Registration
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What are the benefits of registration?
Creating an account is a great way to stay on top of what’s going on at Equestrian Collections and to make your shopping experience even better:
- We'll let you know about new products and special offers
- Manage your email subscription
- Easier online shopping - speed your way through checkout
- Keep an online list of your favorite products
- Look up past purchases and reorder with ease
- Create an address book with your "ship-to" addresses (great for gift-giving!)
- Track your orders and shipments with a few easy clicks
- Save your shopping bag between visits
If you also sign up for our Mount Up to Rewards Program you will receive Rewards Dollars towards future purchases every time you shop. You will also benefit an Equestrian Non-Profit from our beneficiary list.
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Can I place orders without registering?
Ordering from Equestrian Collections.com is quick and easy! Registration helps us speed you through even faster than before and is an integral part of our system.After entering your billing information, just enter a new password - and that's it. We understand how valuable your time is and our checkout process has been designed to be as simple as possible. The average shopping time on our site is just over 15 minutes – so you can shop on Equestrian Collections, where you have the most choice of ANY equestrian site, check out with our new 2 step checkout and still have plenty of time to make it to the barn and ride!For your security we do not save your credit card information, but we will save your address information for easy checkout on future orders.
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My password? I am a new customer
If you would like to enjoy the benefits and convenience of creating an account with Equestrian Collections, just visit the "My Account" page and follow the prompts for a New Customer.
Registration on line is quick and easy, but if you would rather have someone guide you through, feel free to call one of our Customer Care specialists toll free at 1(877) 872-4415.
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My password? I am a Rewards Shopper
Just to let you know that you are now looking at our new Website with all the latest technology behind it to give you an even better shopping experience than ever before.
Because you are a Mount Up to Rewards Customer, and probably have a Rewards Certificate balance that you will want to keep, we have already set you up with an account.
To obtain a password for this new account without registering again on our "New and Improved" website, simply visit the "My Account" page and put in your email address. Select the “forgotten password” link from the returning customers section. We will email you a password, so you can log on to this account and place your order. You will be able to change your password once you access the account.
Should you need more assistance,pleasecall one of our friendly Customer Care specialists at 1(877) 872-4415 or email us at customerservice@equestriancollections.comThis is a one-time step that you will need to take so that we can keep your Rewards Points hooked up to you!
Remember to change your password after we email it to you!
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I forgot my password, what do I do?
If you've forgotten your password, go to the "My Account" page, and the Returning Customer login section.
Click the link for Forgotten Password, then enter your email address. Your password will be sent to you via email shortly thereafter.
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How do I update my personal information?
- Click here to update your Personal Information and make changes to your Mount Up To Rewards default beneficiary.
- Click here to fill out our Savvy Shopper Unsubscribe Form.
- Send an email request to Equestrian Collections to unsubscribe.
- Call toll free 877-872-4415 and request to be unsubscribed from Equestrian Collections.
- Gift Certificates
- Fast, Easy, On Line or Delivered - Guaranteed to please.
- Buy now!
- Equestrian Collection Rewards Program
- Earn 5% Rewards with each purchase as a Rewards Shopper. This program is fully approved by the USPC, USDF, USLR and NARHA.
- Join the Rewards Progam today!
- How are we doing?
- Give us feedback on this page.
- Company Info
- About Equestrian Collections
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