Frequently Asked Questions

More About Equestrian Collections

Privacy and Security

Mount Up to Rewards

Tips and Helpful Hints

Super Sponsorship Affiliate Program

Customer Service

We Care

Troxel Safety Resource Center


  • What are the benefits of registration?

    Creating an account is a great way to stay on top of what’s going on at Equestrian Collections and to make your shopping experience even better:

    • We'll let you know about new products and special offers
    • Manage your email subscription
    • Easier online shopping - speed your way through checkout
    • Keep an online list of your favorite products
    • Look up past purchases and reorder with ease
    • Create an address book with your "ship-to" addresses (great for gift-giving!)
    • Track your orders and shipments with a few easy clicks
    • Save your shopping bag between visits

    If you also sign up for our Mount Up to Rewards Program you will receive Rewards Dollars towards future purchases every time you shop. You will also benefit an Equestrian Non-Profit from our beneficiary list.

  • Can I place orders without registering?

    Ordering from Equestrian Collections is quick and easy! Registration helps us speed you through even faster than before and is an integral part of our system.
    However, if you would like to order as a "guest" without creating an account, you may do so.  Just follow the instructions on check out for a guest order. 
    Please note that you will not receive tracking information on your order if you choose to order as a guest.  Nor will you receive points for discounts on future purchases. 

  • My password? I am a new customer

    If you would like to enjoy the benefits and convenience of creating an account with Equestrian Collections, just visit the "My Account" page and follow the prompts for a New Customer.

    Registration on line is quick and easy, but if you would rather have someone guide you through, feel free to call one of our Customer Care specialists toll free at 1(877) 872-4415.

  • My password? I am a Rewards Shopper

    Just to let you know that you are now looking at our new Website with all the latest technology behind it to give you an even better shopping experience than ever before.

    Because you are a Mount Up to Rewards Customer, and probably have a Rewards Certificate balance that you will want to keep, we have already set you up with an account.

    To obtain a password for this new account without registering again on our "New and Improved" website, simply visit the "My Account" page and put in your email address. Select the “forgotten password” link from the returning customers section. We will email you a password, so you can log on to this account and place your order. You will be able to change your password once you access the account.

    Should you need more assistance,pleasecall one of our friendly Customer Care specialists at 1(877) 872-4415 or email us at

    This is a one-time step that you will need to take so that we can keep your Rewards Points hooked up to you!

    Remember to change your password after we email it to you!

  • I forgot my password, what do I do?

    If you've forgotten your password, go to the "My Account" page, and the Returning Customer login section.

    Click the link for Forgotten Password, then enter your email address. Your password will be sent to you via email shortly thereafter.

  • How do I update my personal information?

    In order to change your information, request a forgotten passcode, or check on your orders, please click on My Account and follow the directions for each process.

    • Guest Check Out

      If you prefer not to register, you can opt to  check out as a Guest.  Guest check out means that you will not be able to access your account on line.  We will email  you with status updates and tracking information, but you will not be able to check details, nor will you be able to access previous orders with us on the website.   
      If you would like information regarding a guest purchase, or would like to return a guest purchase, you must contact customer service via live chat or phone (877-872-4415).  
      Guest checkout purchases do not accumulate rewards points.  Nor can rewards point for guest purchases be applied to a later account. 


    For questions or assistance, call

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