Frequently Asked Questions
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- What is $200 Free Shipping All About?
- Can I have multiple shipping addresses?
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- Footwear to return. How do I do that?
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Tips and Helpful Hints
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- Riding Helmets & Safety Equipment
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- Gifts for Your Trainer
- Fall Fashion Season!
- Getting Started: Equipment for Beginners
- About Full Seat Breeches
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- What to Wear to Your First Show!
- A-Circuit Trends on a Budget
- Made in the USA
- Fire Safety - Mitigation and Evacuation
- Your Fall Equestrian To-Do List
- Equestrian Undergarments
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- Ask the Vet, Sallie S. Hyman VMD, DACVIM
- What do I do for an Equine Runny Nose?
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- Barn Biosecurity. Why it matters!
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- Shoo Fly! Horses vs. Flies ...
- Equine Vital Signs. What's Normal?
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- Cribbing. How Do I Make it Stop?
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- Trailering 101
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- Equine Vaccination Basics
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- Mini Horse Health
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- Stable Vices
- The Prepurchase Examination
- Foals: What to Watch For
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- Bute and Banamine
- Equine Internal Parasites
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- Burn Injuries
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- Equine Rhinitis Virus
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- Fall Hazards: Red Maple Leaf Toxicity
- 2013 AAEP Convention
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Troxel Safety Resource Center
Thank you for your appreciationWhen we shop on the internet and come across a website so large and complete as Equestrian Collections, it is easy to forget that there are real people on the other side of our screen who work hard each day to accommodate their customers. Clicking a mouse to order is about as fast and efficient as a shopping experience can be. Click and leave the rest to us!June:Love the bow. Really nicer than I expected and stayed in place well. Karen M. June 2014Thank you very much for the fast and friendly service! Amy Sue F. June 2014Thank you so much for the fantastic shopping experience . Very happy with purchase. Thank you again. Julia, June 2014Super fast shipping, arrived a lot earlier than I expected. Very nice product, accurately described. Can't wait to use it. Amazon June 2014Can't say enough about my new riding breeches. They are tough and comfortable. Fit perfect on my 16/18 body. Amazon June 2014Item arrived quickly and was as described at a great price! Amazon June 2014Amazing quality! Amazon June 2014May:Your customer service has been excellent and I will definitely shop with Equestrian Collections again. Jennifer E. May 2014I love them! Thank you very much. Elaine I. May 2014I wanted to thank you team very much for the help you gave me last week. We ordered two show shirts and one came in the wrong color. My daughter had a show so I called Thursday to explain the situation. The CSR was polite and courteous and immediately handled getting the the shirt out. In within the hour I had an emaill where she had already scheduled the new shipment. We received the shirt on time for the show because your team was on top of their game! I have already shared the great customer service with some other friends as well as your fantastic prices. Thank you!! Stephanie T. May 2014My package has been delivered today. I am very glad and happy. Thank you again. Greetings from Slovenia! Tanja May 2014You guys are great and are on my shopping favorites list now. Best experience ever! Alice M. May 2014You guys are great! Kelly K. May 2014April:Wow! Thank you! My daughter will be thrilled. Susan W. April 2014I just completed my subscription to Savvy Shopper. Wow. I guess I just didn't pay attention to all the perks you offer. I love bargains. Katherine B. April 2014Thank you very very much. I really appreciate that offer. I will place my order now! Sue B. April 2014My daughter just opened the gift and the belt is perfect. Thanks again for the outstanding customer service. April 2014My jeans came today and what a perfect fit. You have no idea how much this has brightened my day. Thanks so very much. Mary B. April 2014Nice fluffy pad. Good price and quick service. Amazon April 2014Got my order on time. It was exactly what I had ordered. No issues at all! Amaon April 2014MarchI love them [Ovation Blizzard Winter Rider Boots] I thought it would take awhile to break them in. It didn't and they are so comfortable and warm. Karen F. March 2014Thank you so much for honoring the discount code! That was very kind of you to do....I am looking forward to receiving my sun-blocking shirt and doing more business with you in the future. Toni W, March 2014I would like to thank you for noticing the details of my order and contacting me. This is awesome customer service and I am truly impressed! I always enjoy shopping on Equestrian Collections and will continue to do so. Once again, thank you! Dawn M., March 2014Thanks for getting back to me personally. It really does make a difference. I appreciate your taking the time to do it, you go above and beyond. Kristina, March 2014Thank you so much for your awesome service on all this... too bad the boots didn't work out but I am impressed with your quick response and product delivery and will happily try again with other items. Marilyn H. March 2014I so appreciate your help...Thank you so much for the excellent service. Julie T, March 2014Best service I have ever come across! Anna-Carin R. March 2014FebruaryThank you so much for the great customer service! It is very rare these days and I truly appreciate it! I will definitely sign up for the emails! Jennifer E. February 2014Thanks! You gals are great ;) Kathy T. February 2014Thanks for sending the Black/Red! Looks great on our guy! Really appreciate it. Awesome transaction as it always is from you guys! Sarah B. February 2014You have been perfect to work with, and I am extremely satisfied with your very prompt reply and action taken. So thank you for personally taking care of my needs above and beyond my expectations. Lara B. February 2014Beautiful! Major birthday hit. Great value and rapidly delivered. Amazon customer, February 2014JanuaryI'm very impressed with Equestrian's customer service. It is highly commendable. Janice B. January 2014Thank you once again for your great customer service. Sarah R. January 2014Thank you! You have a great selection and great service. I will definitely be back. Kimberly L. January 2014Exactly as advertised and arrived before I expected. Thanks! Adrienne M. January 2014DecemberGot the custom chaps today! They are perfect! Thank you again! I really, really appeciate it! Mike G. December 2013Great quality and service. Harold J. December 2013Your company's customer service department has been a pleasure to deal with. Jennifer K. December 2013Best socks ever!!!! Laura B. December 2013I received my Cora Boots last week, and I love love love them! I have strangers approach me to compliment me on them. Of course I tell them where I got them and how wonderful you were in helping me with my order. Kathy F. December 2013Thank you so much for having great customer service. Rachel G. December 2013Thank you very much for the prompt service! I do appreciate it. Sharon B. December 2013Great prices and selection. I love the tidbits and guidance provided, and i LOVE their customer service. I have never been disappointed. Marilyn R. December 2013Great prices, takes some time to ship, but I love that I get free shipping! Kristie V. December 2013Great pricing, selection, and (when an item was damaged in shipping) great customer service. Combine this with their free shipping program for a year and WOW. Andrew K. December 2013My daughter loves her gloves, her hands stay warm, and she can feel the reins. AND the sizing chart was accurate! Amazon Customer December 2013Exactly as described, prompt shipping. Very pleased. Amazon Customer, December 2013I contacted the seller about sizing and they were extremely helpful. Amazon customer, December 2013Great products; Great Seller; right on target; great prices; high quality equipment. Amazon customer, December 2013NovemberI want to say thank you for the quick service and for the amazing price. I looked for days and hours online and you were the absolute cheapest. Thanks again.Thanks for your quick response and for providing a new code and discount. I appreciate your great customer service. Robin November 2013Thank you so much for getting back to me. I appreciate that you followed up. Kandy November 2013I am happy with the boots I ordered and look forward to doing business with you in the future. Tonja November 2013Thank you and I appreciate your fast response. I do like your store. Excellent pricing and nice products Carol L. 2013Thanks again. Best customer service I have ever received. JoAnn A. November 2013I love love love that you include duties and customs in your final price [to Canada] No worrying about what the customs are going to end up costing and digging through my pockets for cash when the delivery arrives. Mimi P. November 2013OctoberThank you!! Your service went above and beyond. You're getting ALL my business from now on. Curtis P. October 2013Exceeded our expectations of quality. Wooten. October 2013Very pleased. It was hard to find economically priced cheek pieces and these match well and fit perfectly. Annette M. October 2013Thank you for being so diligent in following up on the order and keeping me apprised. Lin S. October 2013Your customer service was impeccable. I used the instant chat feature.. I had a very good experience and the operator was helpful and took care of me immediately. Rebekah C. October 2013I want to acknowledge some outstanding customer service that I received from your team. The representative was nothing short of amazing in keeping a customer satisfied. John S. 2013SeptemberThank you so much! Great customer service! Linda C. September 2013I received it yesterday... It was all perfect! Thanks for all the help! Isabella N. September 2013Thanks for trying, I love working with you guys. Carrie H. September 2013My browser doesn't support the live chat.... my bad and thank you so much for catching my chat box and taking the time to email me. I really appreciate your time and follow through. Very impressed. Jayme B. September 2013AugustThank you so much! Your customer service is truly great! I will keep buying from you. Masha G. August 2013Thank you so much for your assistance and great customer service. It has been a pleasure. Ana K. August 2013Thank you so much. Great service. Harriet Z. August 2013Thanks! I just love your company... always helpful and great products! Anne-Marie H. August 2013JulyNicki [customer service representative] was very helpful! Tiffany, July 2013I love using Equestrian Collections for all my horse/riding gear. They have great selection and really great deals. July 2013Very helpful website and very informative. Love the products. July 2013I live wear it is difficult to buy breeches, and I appreciate your selection! July 2013Great selection of kids apparel and excellent prices! July 2013I just wanted to let you know I love the boots. Thanks again! Jocelyn B., July 2013Thank you for your excellent customer service. I truly appreciate it! Teresa F., July 2013Loved the things I bought. Thanks. Amanda G., July 2013Thanks so much for your great service! Masha G., July 2013JuneI love the site and the deals. Annie D. June 2013I am very pleased with your products and service and I look forward to doing future business with you. Pat M. June 2013Thank you for great customer service and following up on my order! Hayley P. June 2013Thank you again so much for your excellent customer service. We are extremely impressed with EC. Rebecca Y. June 2013I received the backpack and my son is thrilled. He's already taking about how he can hang it up so EVERYONE can see his horse. Heather K. June 2013Thanks for keeping me updated and for all your help on the order. Alison C. June 2013Thanks for the info .. I do want you to know how incredibly happy I am with all the items we did receive and your customer service has been wonderful! Thanks! Meagan C. June 2013Thanks so much! We love your company and as you could probably see have been busy ordering the past few months! Anne-Marie H. June 2013Awesome! Thank you again - EXCELLENT customer service!!!!! Kelti B. June 2012We love the boots. Susan A. 2013Thank you! You guys have the best customer service. So refreshing and much appreciated! Elisa S. June 2013Just wanted to send my sincere thanks for outstanding customer service! ... One happy and loyal customer! Carol M. June2013MayI would like to tell you how amazed I am with the products I bought from your company! The items I received were exactly what I wanted. You you so much for making it such a great experience to shop with your wonderful company. Nora S. May 2013Yesterday, I spoke to a CSR via Live Chat. I had some questions about the saddle I wanted to buy, as well as an issue or tow with the purchase process. and through all of it Customer Service was absolutely fantastic. She was extremely helpful and really nice to chat with even though she had to spend forever with me on my order. Someone with that great of customer service skills is definitely an asset! Jordan D. May 2013Thank you for this great service. Nancy R. May 2013We will definitely use and refer friends to Equestrian Collections. Karen M. May 2013Thank you for everything, I received the letter and they look great. Will use you guys in the future! Donna H. May 2013I received my order today! I couldn't find a supplier of the Troxel Intrepid helmets in my country and came across your website. Great service, great prices and such a prompt international delivery! I'm so excited to be able to wear my new Troxel Allure helmet. I would definitely use Equestrian Collections for any future purchases. Stephanie S. May 2013I received my order yesterday and LOVE everything! I am just getting into hunter/jumpers and am very happy with your quality at a great price. Thanks again. Jennifer C. May 2013Thank you!!! Great Service! Carol M. May 2013Excellent selections and pricing. Via Web. May 2013I've been very happy with Equestrian Collections. I had placed an order for a pair of boots that were not a good fit. Returning them was simple and redeeming my store credit was even easier when I finally got around to ordering a new pair. Diana, May 2013Glad to see you carry petite sizes. via web. May 2013AprilThank you for helping me find a replacement vest that fit. I'm happy with the Parisian Vest. The fit is good! Julie, April 2013I just wanted to let you know that I received great customer service today via telephone The customer service rep was very knowledgeable about the products and she had a great suggestion about which bridle might suit my purposes. She went and found the bridle for me, looked at it, and and answered my specific questions in a thoughtful manner. I though she went above and beyond the normal level of service received when I have called your competitors. That's definitely the way to obtain and keep customers!!!! Meghan R. April 2013I appreciate your willingness to make customers happy, and now I am! Patricia, April 2013Thanks so much! You have excellent customer service! Christine E. April 2013I love EC! Karin K. April 2013Yeah, Thank you so much, I really appreciate your fast response. Stephanie H. April 2013Wow, thanks! i appreciate your response AND your customer service! Ginger P. April 2013Thanks so much! You have excellent customer service. Chris, April 2013March:Just beautiful. Wonderful service. Much Apprciated. Deb C. March 2013Thank you VERY much. It says alot about your company. I look forward to doing business with you in the future. Gina B. March 2013Thank you so much! Gail, March 2013You totally rock!! Now I have to remember to post how great you are on FB! Andrew K. March 2013Great Service, look forward to ordering again soon. Philip D. March 2013February:Thanks very much from your very happy customer;) Sonia. February 2013I appreciate your FANTASTIC customer service!!! Dan W. February 2013Thank you for all of your help. I look forward to recieving the item and doing future business with you. Nancy R. February 2013January:I returned and ordered a different size. Loved the jacket! Kathy F. January 2013We loved it. Very fast shipping as promised. Thank you very much. Lisa, January 2012Thanks again for your prompt response. I am very pleased with your customer service and will definitely look forward to ordering again if the need arises. You have been very helpful. Ann A. January 2013My first order with you. Very impressive. Thanks for you quick action. Sharon R. January 2013I entered the live chat today to get my questions answered, and I just wanted to let you know what excellent, informed, helpful customer service I received. Incredibly helpful, and very quick to answer my questions, and forthcoming with more information to ease my worries about my order. This experience will definitely get me to order from you and tell my other riding friends. Tessa H. January 2013Very nice, and fits perfectly. Judith T. January 2013Thank you so much for the amazing customer service. I received my replacement vest today and the zipper works perfectly. Elaine, January 2013Thank you very much for your excellent customer service. Jo Anne, January 2013Thank you again for taking the time to send me information on the closeout blankets. I truly appreciate the extra effort! Again thanks for going the extra mile. In my day, customer service such as your provided was commonplace; unfortunately, not so much these days... M.P.M, January 2013December:Wow - that is customer service. Thank you. I would like the black. Be assured I will tell everyone at the at the barn about what you and FITS have done for me Marsha T. Dec 2012I've been very happy with my purchzses from Equestrian Collection sand tell all of my friends about your one ship fee for the year. A great perk. I have an Equus Now store here, but find I shop with you as much or more... Your customer service is far superior. Jill V. Dec 2012Enjoyed the products and the service. Mike E. Dec 2012You guys are great! Cody C. Dec 2012Excellent prices and variety. Martinez, Nov. 2012INovember:You're fantastic! Thanks. This has made all the difference in my future horse shopping needs. Thank you again. Emily Y. Nov. 2012I love my spurs and spur straps. Thank you so much for your customer support. You have gained a friend for life. Thank youagain. I'll see you soon. Randall C. Nov. 2012Thanks so much for your help. You've been a blessing. Have a wonderful weekend. Christina F. Nov. 2012The lady on the phone was wonderful (Debby?). She called me back with color information!!! WOW. Sandra D. Nov. 2012Really excellent selection, very impressed. Pugly9, Nov. 2012Excellent prices and variety. Martinez, Nov. 2012We have had a difficult time [purchasing tall boots that fit]. I am ordering another pair. We did purchase the free 2 way return program and it has been worth every penny. Your shipping staff is excellent. txcannell, Nov. 2012Happy I found this site, hard to find men's riding pants! Nov. 2012October:I received my shirts yesterday. They fit perfectly and look great. Thank you very much for all of your assistance getting the exchange done. Tally ho! Char S. Oct 2012Thank you. I just called and THEN saw the email. Thank you so much! You are all very nice and fair. I will makes sure that I tell ALL my horsy friends to show with you...as I will continue to do so. Carol L. Oct 2012Thanks. You and your firm did a great job for me. It was a pleasure doing business with you and I'm sure and I'm sure I'll be ordering from your company again. Fred H. Oct 2012I am very pleased the problem was handled in such a wonderful way! Thank you, I will be sure to shop with you again. Halline T. Oct 2012September:I love my products and will be ordering more soon. Thanks so much. I can't say enough about the wonderful customer service. Heather M. Sept 2012I am very impressed! Kay, Sept 2012I just wanted to thank you for your unbelievable patience with me last week during my telephone order. Not only were you patient with my ignorance of what gear was necessary for my daughter's first show but your industry experience and knowledge made me feel incredibly comfortable. I can't thank you enough. Thanks to your help, my daughter was more than prepared for her first show and squeaked out two 1st places and a 3rd and 4th. Krista M. Sept 2012Thank you for everything.... Now that I know about your site, I will have to shop there for my daughter, who is our horse person. Barbara R. Sept 2012A thank you for all your help. I appreciate the time and effort put into following up.. Georgina L. Sept 2012August:Thank you Equestrian Collections! My order shipped on a Friday and I had my box by Tuesday afternoon! Considering I live in Fairbanks, Alaska, that is a rare (and wonderful) thing! Usually companies charge an arm and a leg for shipping it takes weeks to arrive! Patricia G. Aug 2012Just wanted to say thank you for your superior customer service! I had asked for my shipping to be delayed while I move into my college house, then my own mistake, I forgot to change my shipping address. The customer service representative that I spoke with was very kind, and the switch was quick and easy ...You've gained a lifetime customer. Lindsay W. Aug 2012Thank you. A friend recommended you, and .... you certainly have excellent customer service! Mona, Aug 2012Kindness and honestly has won me over to shop with you guys for all other riding equipment and will recommend ... your store. [Live Chat] Aug 2012Wanted to let you know how much I LOVE the cargo breeches. I'm a volunteer mounted patrol officer and I wear these breeches when I am patrolling... the pockets are great for holding my cell phone and note pad! Thanks for a great product. Christie D. Aug 2012Thanks so much for all the extra effort to make sure re received the order before the weekend show. She looked great and rode very well. Kris H. Aug 2012Thank-you for listening, explaining, and for the heads up too! With appreciation, Harriet L., Aug 2012July:I am very impressed with the service you’ve provide me! Thank you again!!!!! Maggie D. July 2012Great service. Thanks for all your help Sharon C. July 2012I just wanted to say thank you - our parcel was delivered today and my son was thrilled - everything was great! Thank you so much for your promptness it was greatly appreciated. We will definitely be using your site again in the future. Fiona M. July 2012Thank you! You and your team are all really great to work with :) Andrea, July 2012June:I just wanted to say thank you very much for really responding to my request of shipping is ASAP...the whole process make me really happy and I am becoming a fan of this shopping mall. Jooyoung June 2012Thank you soooo much for your prompt response! If it works well on this trip I'll be ordering a second one soon. You are the greatest! Linda L. June 2012THANKS for letting me know! EXCELLENT customer service and communication!!! Pamela L June 2012Thank you for your quick response and your professional courtesy. Great customer service! Linda O. June 2012Fabulous. I thought you had good service so this is good news. I love the fashion & want to wear at barn events. I'm sure people will ask where I got them! Natalie L. June 2012Thank you so so much for all your fabulous help. Chloe had a great time and won her first blue ribbon! We will think of you for any future requests as well as recommend you to our friends. Jackie, Duncan and Chloe M. June 2012Thank you so much for all your help with the order. I will definitely tell my friends at the barn about how great you and your company have been and to shop with you for their horse and rider needs. Bonnie, June 2012May:I got my shipment today and everything fits great and it arrived very quickly. Thanks very much! Deb H. May 2012Your service is amazing. I was telling a boarder about you guys yesterday, and another woman piped in that you guys have THE best customer service. I agreed. Thanks for your help. Jules May 2012Regards!!! For all the information. Your service is really good! Marina M. May 2012It was pleasure to work with you. Annap, May 2012I received my order today! And I enjoyed riding with my new saddle pad, thank you! Shimazato, May 2012Great! Good service. Thanks again. Hamakua Drafting LLC May 2012 · Great customer service, thank you! Kayla S, May 2012
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