Customer Testimonials

  • Thank you for your appreciation

    When we shop on the internet and come across a website so large and complete as Equestrian Collections, it is easy to forget that there are real people on the other side of our screen who work hard each day to accommodate their customers. Clicking a mouse to order is about as fast and efficient as a shopping experience can be.  Click and leave the rest to us! 
     
    April
     
    Thank you for helping me find a replacement vest that fit.  I'm happy with the Parisian Vest.  The fit is good!  Julie, April 2013
     
    I just wanted to let you know that I received great customer service today via telephone The customer service rep was very knowledgeable about the products and she had a great suggestion about which bridle might suit my purposes.  She went and found the bridle for me, looked at it, and and answered my specific questions in a thoughtful manner.  I though she went above and beyond the normal level of service received when I have called your competitors.  That's definitely the way to obtain and keep customers!!!!  Meghan R.  April 2013
     
    I appreciate your willingness to make customers happy, and now I am! Patricia, April 2013
     
    Thanks so much! You have excellent customer service!  Christine E.  April 2013
     
    I love EC! Karin K. April 2013
     
    Yeah, Thank you so much, I really appreciate your fast response.  Stephanie H.  April 2013
     
    Wow, thanks!  i appreciate your response AND your customer service! Ginger P.  April 2013
     
    Thanks so much!  You have excellent customer service.  Chris,  April 2013
     
     
     
    March:
     
    Just beautiful.  Wonderful service.  Much Apprciated.  Deb C. March 2013
     
    Thank you VERY much.  It says alot about your company.  I look forward to doing business with you in the future.  Gina B.  March 2013
     
    Thank you so much! Gail, March 2013
     
    You totally rock!! Now I have to remember to post how great you are on FB!  Andrew K.  March 2013
     
    Great Service, look forward to ordering again soon.  Philip D.  March 2013
     
    February:
     
    Thanks very much from your very happy customer;)  Sonia.  February 2013
     
    I appreciate your FANTASTIC customer service!!! Dan W. February 2013
     
    Thank you for all of your help.  I look forward to recieving the item and doing future business with you.  Nancy R.  February 2013  
     
     
     
     
    January:
     
    I returned and ordered a different size.  Loved the jacket!  Kathy F.  January 2013 
     
    We loved it.  Very fast shipping as promised.  Thank you very much.  Lisa, January 2012
     
    Thanks again for your prompt response.  I am very pleased with your customer service and will definitely look forward to ordering                         again if the need arises.  You have been very helpful.  Ann A.  January 2013
     
    My first order with you.  Very impressive.  Thanks for you quick action.  Sharon R. January 2013
     
    I entered the live chat today to get my questions answered, and I just wanted to let you know what excellent, informed, helpful                       customer service I received.  Incredibly helpful, and very quick to answer my questions, and forthcoming with more information to                         ease my worries about my order.  This experience will definitely get me to order from you and tell my other riding friends.  Tessa H.                       January 2013 
     
    Very nice, and fits perfectly.  Judith T.  January 2013
     
    Thank you so much for the amazing customer service.  I received my replacement vest today and the zipper works perfectly. Elaine,                      January 2013
     
    Thank you very much for your excellent customer service.  Jo Anne, January 2013
     
    Thank you again for taking the time to send me information on the closeout blankets.  I truly appreciate the extra effort! Again                            thanks for going the extra mile.  In my day, customer service such as your provided was commonplace; unfortunately, not so much                      these days... M.P.M, January 2013
     
    December: 
     
    Wow - that is customer service.  Thank you. I would like the black.  Be assured I will tell everyone at the at the barn about what you and FITS have done for me Marsha T. Dec 2012
     
    I've been very happy with my purchzses from Equestrian Collection sand tell all of my friends about your one ship fee for the year.  A great perk. I have an Equus Now store here, but find I shop with you as much or more... Your customer service is far superior. Jill V. Dec 2012   
     
    Enjoyed the products and the service.  Mike E.  Dec 2012 
     
     You guys are great! Cody C. Dec 2012
     
    Excellent prices and variety. Martinez, Nov. 2012I
     
    November: 
     
    You're fantastic!  Thanks.  This has made all the difference in my future horse shopping needs. Thank you again.  Emily Y.  Nov. 2012
     
    I love my spurs and spur straps.  Thank you so much for your customer support.  You have gained a friend for life.  Thank youagain.  I'll see you soon.  Randall C.  Nov. 2012
     
    Thanks so much for your help.  You've been a blessing.  Have a wonderful weekend.  Christina F. Nov. 2012 
     
    The lady on the phone was wonderful (Debby?).  She called me back with color information!!! WOW.  Sandra D. Nov. 2012 
     
    Really excellent selection, very impressed. Pugly9, Nov. 2012   
     
    Excellent prices and variety. Martinez, Nov. 2012
     
     We have had a difficult time [purchasing tall boots that fit].  I am ordering another pair. We did purchase the free 2 way return                            program and it has been worth every penny.  Your shipping staff is excellent.  txcannell, Nov. 2012 
     
     Happy I found this site, hard to find men's riding pants!  Nov. 2012
     
    October:  
     
    I received my shirts yesterday.  They fit perfectly and look great.  Thank you very much for all of your assistance getting the                               exchange done.  Tally ho! Char S. Oct 2012
     
    Thank you.  I just called and THEN saw the email.  Thank you so much! You are all very nice and fair.  I will makes sure that I tell                         ALL my horsy friends to show with you...as I will continue to do so.  Carol L. Oct 2012
     
     Thanks.  You and your firm did a great job for me.  It was a pleasure doing business with you and I'm sure and I'm sure I'll be                                  ordering from your company again.  Fred H. Oct 2012
     
    I am very pleased the problem was handled in such a wonderful way!  Thank you, I will be sure to shop with you again. Halline T.                         Oct 2012
     
        September:
     
    I love my products and will be ordering more soon.  Thanks so much.  I can't say enough about the wonderful customer                                     service.  Heather M. Sept  2012
     
    I am very impressed! Kay, Sept 2012
     
    I just wanted to thank you for your unbelievable patience with me last week during my telephone order.  Not only were you                                  patient with my ignorance of what gear was necessary for my daughter's first show but your industry experience and knowledge                            made me feel incredibly comfortable.  I can't thank you enough.  Thanks to your help, my daughter was more than prepared for                            her first show and squeaked out two 1st places and a 3rd and 4th.  Krista M.  Sept 2012
     
    Thank you for everything.... Now that I know about your site, I will have to shop there for my daughter, who is our horse person.                            Barbara R. Sept 2012
     
    A thank you for all your help.  I appreciate the time and effort put into following up.. Georgina L. Sept 2012
     
     August:
     
    Thank you Equestrian Collections!  My order shipped on a Friday and I had my box by Tuesday afternoon!  Considering I live in                               Fairbanks, Alaska, that is a rare (and wonderful) thing! Usually companies charge an arm and a leg for shipping it takes weeks to                            arrive! Patricia G. Aug 2012
     
    Just wanted to say thank you for your superior customer service! I had asked for my shipping to be delayed while I move into my                         college house, then my own mistake, I forgot to change my shipping address.  The customer service representative that I spoke                            with was very kind, and the switch was quick and easy ...You've gained a lifetime customer. Lindsay W. Aug 2012
     
    Thank you.  A friend recommended you, and .... you certainly have excellent customer service! Mona, Aug 2012
     
    Kindness and honestly has won me over to shop with you guys for all other riding equipment and will recommend ... your store.                             [Live Chat] Aug 2012
     
    Wanted to let you know how much I LOVE the cargo breeches.  I'm a volunteer mounted patrol officer and I wear these                                     breeches when I am patrolling... the pockets are great for holding my cell phone and note pad!  Thanks for a great product.                                  Christie D. Aug 2012
     
    Thanks so much for all the extra effort to make sure re received the order before the weekend show.  She looked great and                                  rode very well.  Kris H. Aug 2012
     
    Thank-you for listening, explaining, and for the heads up too!  With appreciation, Harriet L., Aug 2012
     
    July:
     
    I am very impressed with the service you’ve provide me!  Thank you again!!!!! Maggie D. July 2012
     
    Great service. Thanks for all your help Sharon C. July 2012
     
    I just wanted to say thank you - our parcel was delivered today and my son was thrilled - everything was great! Thank you so much for your promptness it was greatly appreciated.  We will definitely be using your site again in the future. Fiona M. July 2012
     
    Thank you! You and your team are all really great to work with :) Andrea, July 2012
     
    June:
     
    I just wanted to say thank you very much for really responding to my request of shipping is ASAP...the whole process make me really happy and I am becoming a fan of this shopping mall. Jooyoung June 2012
     
    Thank you soooo much for your prompt response! If it works well on this trip I'll be ordering a second one soon. You are the greatest! Linda L. June 2012
     
    THANKS for letting me know!  EXCELLENT customer service and communication!!! Pamela L June 2012
     
    Thank you for your quick response and your professional courtesy. Great customer service! Linda O. June 2012
     
    Fabulous. I thought you had good service so this is good news. I love the fashion & want to wear at barn events. I'm sure people will ask where I got them! Natalie L. June 2012
     
    Thank you so so much for all your fabulous help.  Chloe had a great time and won her first blue ribbon! We will think of you for any future requests as well as recommend you to our friends. Jackie, Duncan and Chloe M.  June 2012
     
    Thank you so much for all your help with the order. I will definitely tell my friends at the barn about how great you and your company have been and to shop with you for their horse and rider needs. Bonnie, June 2012
     
    May:
     
    I got my shipment today and everything fits great and it arrived very quickly.  Thanks very much! Deb H.  May 2012
     
    Your service is amazing.  I was telling a boarder about you guys yesterday, and another woman piped in that you guys have THE best customer service.  I agreed.  Thanks for your help. Jules May 2012
     
    Regards!!! For all the information.  Your service is really good! Marina M. May 2012
     
     It was pleasure to work with you. Annap, May 2012
     
    I received my order today!  And I enjoyed riding with my new saddle pad, thank you! Shimazato, May 2012
     
    Great! Good service.  Thanks again. Hamakua Drafting LLC May 2012 ·      Great customer service, thank you! Kayla S, May 2012

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