Help Center
The Help Center is designed to help you use our online store and learn
a little more about EQUESTRIAN COLLECTIONS.COM. You can browse the topics below
for answers to some commonly asked questions and view our policies
online.
- Frequently Asked Questions
- Order Status
- » How do I check the status of my order?
- » How do I cancel an order?
- » How do I correct an error on my order?
- » My order never arrived, what do I do?
- Payment Options
- » Can I have multiple billing addresses?
- » How will my charges appear on my card?
- » When will my credit card be charged?
- » What are my payment options?
- » How does Layaway work?
- Promotion Codes
- » How do I use a promotion code?
- » Can I use more than one on an order?
- Registration
- » What are the benefits of registration?
- » Can I place orders without registering?
- » My password? I am a new customer
- » My password? I am a Rewards Shopper
- » I forgot my password, what do I do?
- » How do I update my personal information?
- Return Policies
- » What is your saddle return policy?
- » How do I return an item?
- » How long will it take to process?
- » How will my money be credited to me?
- » What is your saddle try-out policy?
- » What are your general return policies?
- » Footwear. Can I return it?
- » Underwear. Can I return it?
- » Custom items. Can I return them?
- » Semi-Custom items. Can I return them?
- Shipping Information
- » What are the standard shipping rates?
- » What are the Canada shipping rates?
- » Do you ship internationally?
- » What are the international rates?
- » Can I have multiple shipping addresses?
- » When will I receive my order?
- » Can I expedite a shipment?
- » Footwear to return. How do I do that?
- » Saddle to return. How do I do that?
- » How do I change my shipping address?
- » When should I insure my package?
- » I won't be home when my package arrives?
- » What is a default shipping address?
- » Where will my package ship from?
- » How are shipping rates calculated?
- » What about Insurance?
- » Are there any customs & duty involved?
- » What are Free Shipping Products?
- Ordering
- » Can I track my order on line?
- » Do I need to create an account to order?
- » How do I order?
- » How do I add items to my cart?
- » How can I remove an item?
- » How do I check out?
- » Is the ordering process secure?
- » What about shipping?
- » What about taxes?
- » What guarantees do you have?
- » What payment methods to you accept?
- » When will my order arrive?
- » What is Express Shopping?
- » What are Blowout Products?
- » How does the Myler Bit Rental Work?
- E-Catalog
- » How do I navigate the E-Catalog?
- » How do I use the Zoom?
- » How do I use the Features?
- Contact Us
- » Customer Care
- » Customer Feedback
- » Email us
- » How do I contact you?
- » Toll Free Number
- Terms of Use
- » Pricing and Missprints
- » Copyright
- » Images
- More About Equestrian Collections
- About Us
- » History
- » Our Mission Statement
- » About our staff
- » 1824 Specialty Sizes
- About our website
- » Why Equestrian Collections?
- » Where is the Website?
- » Why Collections?
- » Why Departments?
- » Why Ladies, Men & Young Riders?
- » Why Disciplines?
- » How do I use your navigation?
- » Why can I sort so many ways?
- » Why are your images so big?
- » Why so many images?
- » Pricing
- About our products
- » How many products do you have?
- » How are they chosen?
- » Why so many choices?
- About our brands
- » How many brands do you carry?
- About our customers
- » It's all about YOU!
- Privacy and Security
- Your Privacy
- » Use of Cookies
- » Details of our Privacy Policy
- » Opt-In, Opt-Out
- Your Security
- » Questions about our Security Policies?
- Children's Guidelines
- » Our policy for Children under 13
- Mount Up to Rewards
- Rewards for You
- » What benefits do I receive?
- Rewards for Your Horse
- » What benefit do I get for my horse?
- About Mount Up to Rewards
- » What is Mount Up to Rewards?
- » Is this attached to a Credit Card?
- Rewards for Organizations
- » How do I select a beneficiary?
- Participating Organizations
- » NARHA
- » USDF
- » USPC
- Sweepstakes
- » Terms and Conditions
- Tips on Product Selection
- Tips for the Rider
- » Choosing Schooling Breeches
- » About Full Seat Breeches
- » Choosing an Equestrian Sports Bra
- » Field or Dress Boots? Which to Choose
- » Riding Helmets & Safety Equipment
- Tips for Horse
- » Flash and Drop Nose Bands - Which?
- Super Sponsorship Affiliate Program
- Become a Super Sponsorship Affiliate
- » About the Super Sponsorship Program
- Successful Sponsorship Affiliates are...
- » Equestrian Non-Profits
- » Equestrian Interest Portals
- » Equestrian Community Sites
- » Equestrian Dating Sites
- » Equestrian Travel Sites
- » Boarding & Training Barns
- » Equestrian Content & Information Sites
- » Equestrian Organization Sites - 1 level
- » Equestrian Organization Sites - Multi
- » Equestrian Clubs
- » Horse Show Sites
- » Equestrian Consumer Shows
- » Equestrian Directories
- » Equestrian Services Sites
- » Equestrian College Sites
- How the Program Works for You...
- » 2-Tier Program plus Referral Fee
- The Power of Super Sponsorship
- » For Organizations with Regions
- Monthly Payments
- » Trusted 3rd Party Management
- Participation is Easy & Free
- » On Line Application
- Customer Service
- Customer Testimonials
- » Thank you for your appreciation
- We Care
- Equestrian Collections Gives
- » Mount Up to Rewards
- » Customer Rewards
- Eco-Conscious Products
- » For Horse
- » For Rider
- » For Barn
- Save Trees - No Catalogs
- » Facts on Catalogs
- » Ecatalogs
- Equestrian Collections Classifieds
- About Equestrian Collections Classifieds
- » General Information
- » Powered by Equine.com
- » Classifieds Customer Service
- » Classifieds Shopping Cart
- Advantages
- » Traffic
- » Qualified Viewers
- » Marketing
- Troxel Safety Resource Center
- About Horse Sports and Helmet Safety
- » Troxel Safety Resource Center
MY ACCOUNT | HELP CENTER | Toll Free: 8778724415
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- Equestrian Collection Rewards Program
- Member benefits include an annual refund (typically 10% on eligible purchases).
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- & get Coupons, Specials & product previews!
- Company Info
- About Equestrian Collections
- About our Website
- 100% Satisfaction Guarantee
- Privacy Policy
- Terms of Use
- Equestrian Collections eCatalogs
- Partner Program
- Become an Equestrian Collections Affiliate
- We Care
- Eco-Conscious Products
- No Paper Catalogs - Save Trees
- Rewards Program
- Join the Mount Up to Rewards Program
- Beneficiary Organizations
- Rewards for You
- Rewards for your Horse
- Help
- FAQs
- Contact Us
- Order Tracking
- Returns and Exchanges
- Shipping Info
- 1(877) 872-4415