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MY ACCOUNT | HELP CENTER | Toll Free: 8778724415

 
 
 

 Help Center

The Help Center is designed to help you use our online store and learn a little more about EQUESTRIAN COLLECTIONS.COM. You can browse the topics below for answers to some commonly asked questions and view our policies online.
Frequently Asked Questions
Order Status
» How do I check the status of my order?
» How do I cancel an order?
» How do I correct an error on my order?
» My order never arrived, what do I do?
Payment Options
» Can I have multiple billing addresses?
» How do I edit my address?
» How will my charges appear on my card?
» When will my credit card be charged?
» What are my payment options?
Promotion Codes
» How do I use a promotion code?
» Can I use more than one on an order?
Registration
» What are the benefits of registration?
» Can I place orders without registering?
» How do I create my password?
» My password? I am a new customer
» My password? I am a Rewards Shopper
» My password? Not a Rewards Shopper
» I forgot my password, what do I do?
» How do I update my personal information?
Return Policies
» What is your saddle return policy?
» How do I return an item?
» How long will it take to process?
» How will my money be credited to me?
» What is your saddle try-out policy?
» What are your general return policies?
» Footwear. Can I return it?
» Underwear. Can I return it?
» Custom items. Can I return them?
» Semi-Custom items. Can I return them?
Shipping Information
» What are the standard shipping rates?
» What are the Canada shipping rates?
» Do you ship internationally?
» What are the international rates?
» Can I have multiple shipping addresses?
» When will I receive my order?
» Can I expedite a shipment?
» Footwear to return. How do I do that?
» Saddle to return. How do I do that?
» How do I change my shipping address?
» When should I insure my package?
» I won't be home when my package arrives?
» What is a default shipping address?
» Where will my package ship from?
» How are shipping rates calculated?
» What about Insurance?
» Are there any customs & duty involved?
» What are Free Shipping Products?
Ordering
» Can I track my order on line?
» Do I need to create an account to order?
» How do I order?
» How do I add items to my cart?
» How can I remove an item?
» How do I check out?
» Is the ordering process secure?
» What about shipping?
» What about taxes?
» What guarantees do you have?
» What payment methods to you accept?
» When will my order arrive?
» What is Express Shopping?
» What are Blowout Products?
» How does the Myler Bit Rental Work?
E-Catalog
» How do I navigate the E-Catalog?
» How do I use the Zoom?
» How do I use the Features?
Contact Us
» Customer Care
» Customer Feedback
» Email us
» How do I contact you?
» Toll Free Number
Terms of Use
» Pricing and Missprints
» Copyright
» Privacy Policy
» Images
More About Equestrian Collections
About Us
» History
» Our Mission Statement
» About our staff
» 1824 Specialty Sizes
About our website
» Why Equestrian Collections?
» Where is the Website?
» Why Collections?
» Why Departments?
» Why Ladies, Men & Young Riders?
» Why Disciplines?
» How do I use your navigation?
» Why can I sort so many ways?
» Why are your images so big?
» Why so many images?
» Pricing
About our products
» How many products do you have?
» How are they chosen?
» Why so many choices?
About our brands
» How many brands do you carry?
» Which brands do you carry?
» Can't remember the brand?
About our customers
» Some startling Customer Stats!
» It's all about YOU!
» Customer Feedback
Privacy and Security
Your Privacy
» Use of Cookies
» Details of our Privacy Policy
» Opt-In, Opt-Out
Your Security
» Questions about our Security Policies?
» Our Security Policies
Children's Guidelines
» Our policy for Children under 13
Mount Up to Rewards
About Mount Up to Rewards
» What is Mount Up to Rewards?
» Is this attached to a Credit Card?
Rewards Certificates
» Rewards Certificates for You
» Rewards Certificates for Organizations
Rewards for You
» What benefits do I receive?
Rewards for Your Horse
» What benefit do I get for my horse?
Rewards for Organizations
» How do I select a beneficiary?
» Who are the Organizations?
» What benefits do they get?
Participating Organizations
» NARHA
» USDF
» USEA
» USPC
Sweepstakes
» Terms and Conditions
Tips on Product Selection
Tips for the Rider
» Choosing Schooling Breeches
» About Full Seat Breeches
» Choosing an Equestrian Sports Bra
» Field or Dress Boots? Which to Choose
» Riding Helmets & Safety Equipment
Tips for Horse
» Flash and Drop Nose Bands - Which?
Super Sponsorship Affiliate Program
Become a Super Sponsorship Affiliate
» About the Super Sponsorship Program
Successful Sponsorship Affiliates are...
» Equestrian Non-Profits
» Equestrian Interest Portals
» Equestrian Community Sites
» Equestrian Dating Sites
» Equestrian Travel Sites
» Boarding & Training Barns
» Equestrian Content & Information Sites
» Equestrian Organization Sites - 1 level
» Equestrian Organization Sites - Multi
» Equestrian Clubs
» Horse Show Sites
» Equestrian Consumer Shows
» Equestrian Directories
» Equestrian Services Sites
» Equestrian College Sites
How the Program Works for You...
» 2-Tier Program plus Referral Fee
The Power of Super Sponsorship
» For Organizations with Regions
Monthly Payments
» Trusted 3rd Party Management
Participation is Easy & Free
» On Line Application
Customer Service
Customer Testimonials
» Thank you for your appreciation




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